Lauralee Moran Email & Phone Number

Morrisville, Nc

Managed monthly billing processes, reviewed calculations, ensured policy adherence, and documented updates for efficiency. Oversaw accounts receivable, collections, and payment applications, providing visibility to the Director. Decreased outstanding receivables from 5% down to 0.6% even though there were 260 more clients during the same timeframe.PROJECT LEADERSHIP• Conducted analysis and developed tiered contract pricing increases in alignment with marketing guidelines. Steered the contract renewal project through two iterations, demonstrating leadership and strategic oversight.• Oversaw the outreach and resolution of out-of-balance accounts, consistently ensuring compliance with policies. Personally handled the most challenging accounts, some of which had not been balanced for over five years. Effectively escalated issues and delegated tasks to the team.SYSTEM OPTIMIZATION• Proactively identified the need for a workflow management system, evaluating multiple solutions and creating a business case. Initially focused on my department, expanded the proposal for the entire finance group, selecting Monday.com. Developed use cases and projected a return on investment, anticipating a weekly time-saving of at least 17 hours. Implementation scheduled for 2024.• Created or improved multiple Excel dashboards for use within the Finance department to improve processing, some of which use extensive pivot tables and macros.

Chapel Hill, Nc

Contract role for Investors Title Company to support data migration between the legacy production system and SalesForce.

Durham, Nc

• Homeschooled my two children from 1st through 10th grade. • Ensured that all state standards were met in curriculum development. Maintained cumulative student files and accessed progress.• Organized one homeschool co-op and participated in two others. Taught classes with an average of 10 students.

Poulsbo, Wa

Client: MCI WORLDCOM – Billing and RatingCreated supporting technical documentation for Y2K upgrades of a stand-alone system. Assisted in the conversion upgrade. Support the Billing and Rating system by addressing customer service requests.Environment: COBOL, SQL, AS/400, Implementer

Poulsbo, Wa

Client: SOUTHLAND – OrderbookSupported and enhanced the Order Book system that generated order information for 7-11 stores across the country. Responsibilities included updating programs based on customer specifications. Analyzed and upgraded a major portion of the system, which included reducing run time processing from 6 hours to 1 hour.Environment: COBOL, DB2, TSO, MVS, Spufi

Poulsbo, Wa

Client: FRIGIDAIRE – Billing and Distribution SystemsProject Lead for an SRC remote development site. My responsibilities included writing report programs based on customer specifications and correcting production bugs. Tracked and distributed team members’ tasks. Coordinated and monitored Metrics with the SRC Metrics Estimating Center to ensure our work was timely, and to highlight areas of improvement.Environment: COBOL, DB2, TSO, MVS, Spufi

Chicago, Il

Client: MOORE BUSINESS FORMS –Sales Force Automation SystemTechnical Lead for a large Visual Basic project which included 10 applications and over 200 screens. Coordinated a team whose goals were to enhance the system and monitor bugs. Maintained extensive customer contact, from Analysis of customer requests to Testing and Implementation of the final solution. Developed comprehensive Visual Basic coding and Windows Interface standards to be used for development on the project.Environment: Microsoft Visual Basic, Excel, ODBC, Access, Informix, PVCS, TestDirector, WinRunner

Chicago, Il

Client: DEL MONTE CORPORATION – Continuous Replenishment ProgramOn the team to create the Continuous Replenishment Program using Microsoft Visual Basic and DB2 tables accessed via ODBC. This system assisted grocery buyers in forecasting the sales of Del Monte products, and created purchase orders when necessary. Responsibilities included the design and construction of over 25 screens and accompanying modules.Environment: Microsoft Visual Basic, ODBC, Access, DB2, EDI.

Chicago, Il

Client: BANCO SANTANDER PUERTO RICO – Demand DepositsCreated Business Designs for initial customer requirements. Project was put on hold from December 1993 through February 1994 pending contract negotiations. Beginning February 1994, created Business and Technical Design specifications for changes to the Demand Deposits area. Modified and tested the COBOL and CICS programs as necessary.Environment: COBOL, COBOL II, CICS, TSO, JCL, FILE-AID.

Chicago, Il

Client: EDS – Resource Management SystemWorked on a self-directed team in the Chicago Resource Center to automate the resource allocation process of the Center. Created a prototype using Microsoft Visual Basic and Access. Performed as point of contact for the project, answering all questions and communicating with management on project direction.Environment: Microsoft Visual Basic, Access

Boulder, Co

Client: NEODATA – Reporting Activity Management System (RAMS)Enhanced and maintained the RAMS system, which was the print and report distribution facility used for the company. Designed various functions for the RAMS on-line subsystem, including the ability to change user-controlled WAAPSPLT cards and report keys, and the ability to respool more than one version of a report. Created management reports for all user-controlled tables in the system. Completely designed and constructed the on-line portion of the system which packaged and bundled all reports created in the nightly cycle and distributed them to the appropriate recipients. Created full technical documentation and a disaster recovery plan for the system. Modified and created AFP messages based on client specifications designed for product promotion and subscription fulfillment. Environment: REXX, COBOL, TSO, JCL, FILE-AID.

Washington, D.C.

Client: BLUE CROSS/BLUE SHIELD – Benefits SystemCreated specifications to define the requirements needed on the implementation account. Primary responsibilities included Claims Entry, Benefits & Procedures, and Security.

Vienna, Va

Vienna, Va

--> Installed and trained customers on specialized computer systems in auto dealerships. --> Traveled extensively to customer sites and worked directly with the customers to create interface management reports as required.