Laura Mcmillan Email & Phone Number

Austin, Texas

• Develop and execute strategy for a segment of NA’s Small Business advertiser segment, managing the business toward product adoption & revenue goals • Manage multiple stakeholders, competing priorities, and concurrent timelines, to hit key objectives aligned with overarching strategy• Proactive optimization for both vendor operations and small business client experience • Lead & collaborate with external partners to manage key program KPI’s • Analyze operational metrics to make data driven decisions about performance and resource allocation• Partner with cross functional teams to iterate on innovative program approaches and lead with best practice sharing to improve global and regional teams

Austin, Texas

• Developed strategy and executed logistics for events up to $600k • Implemented financial discipline to align client expectations, delivering a unique experience within budget guidelines• Created (Fostered) successful client relationships, securing long-term partnerships for subsequent events• Influenced multiple stakeholders with range of inputs, both emotional and fiscal• Managed the ambiguity of client verbal explanations, transitioning into successful events• Identified and mitigated risk in advance of impact to the event or client• Choreographed a multitude of individuals components to realize overall client satisfaction

Austin, Texas Area

• Engaged senior stakeholders on key accounts in an effort to drive buy-in and long term engagement • Managed annual renewals, program upgrades, terms negotiations, and program escalations for my book of business • Played an essential role in the development of a CLIA-certified biometric screening program, helping drive the Austin HumanaVitality market to 125% of its 2015 goal and 4x expected growth rate by Q2 2016

As a Wellness Coordinator, creating unique strategies and programs to help prove the tangible impact health and wellness programs can have on a member's physical, environmental, and psycho-social health is my main goal. Through proactively researching member demographics and reports to developing custom processes to help clients better track and manage the adoption of wellness programs, I am able to demonstrate to key stakeholders and decision makers how the innovation in consumer engagement can foster positive behavior change through Vitality.

In my role at Humana, I was a key member of an 8-person team tasked with leading the nationwide rollout of Humana's pilot incentive-based health enhancement program, Vitality. Our duties included creating, maintaining, and further developing relationships with key stakeholders at preferred Humana brokers and employers. Through presenting customized presentations weekly for clients, we educated groups, both tenured executives and hourly employees, on ways to maximize the benefits offered through the Vitality program.

• Responsible for organizing all indoor and outdoor venues• Contribute to details of planning and set up appropriate infrastructure to ensure successful execution of events• Organize menus and work with caterers to ensure client expectations are met

Asheville, North Carolina Area

• Identified potential obsolete inventory• Facilitated meetings between plant production and engineering to determine part disposition • Responsible for over $750K reduction in inventory

Asheville, North Carolina Area

• Ensured data integrity for 1000+ person facility within HRIS system – Ev3• Worked with benefits specialist to design communication plans that transitions the facility from a PPO/HMO to a Consumer Driven health Care Medical Plan option