Laura Mcmillan Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Leader responsible for the Operations, Learning & Development, Sales, and Account Management of the $8 million dollar employee assistance program, serving over 300 employer accounts. Oversee efforts to continuously improve product offerings, provider network, staffing, systems, policies, and processes to meet customer needs and grow sales. Member of the Executive Leadership team for Wellspring Family Services, a social service agency focused on ending family and employee homelessness.

Seattle, Washington, United States

Member of the senior leadership team responsible for the combined care delivery system of The Everett Clinic and The Polyclinic. Managed the Executive Office staff and Continuous Process Improvement Team.• Designed, implemented, and oversaw the strategic planning process to set annual organizational goals and cascade the goals throughout the organization to ensure strategic alignment of priorities. • Developed and deployed regional performance dashboard and monthly review process to ensure executive team had up-to-date information to manage organizational performance.• Led key initiatives on behalf of the President including design and implementation of the first joint executive team and weekly meeting agenda, oversaw annual business planning process and executive retreat planning.

Greater Seattle Area

Responsible for the daily operations of this $15M member-based international NGO with 60 member organizations, 20 staff and 80 contractors. Direct oversight for HR, Contracting, Finance, Grants Administration, Marketing & Communications, Membership Services and Board Governance. Oversaw the annual budget planning, systems planning, and executive team agenda.• Developed operating and governance policies for the organization to ensure compliance with USAID, and other applicable laws and regulations.• Selected and implemented PEOs to provide HR support services to the organization, comply with local and international labor laws, and provide employment benefits to staff members.• Partnered with Programs team to assist with organizational emergency response efforts including Ebola in West Africa, the Nepal earthquake, and the Syrian refugee crisis. Ensured that logistical needs of staff and contractors were met, and donors were kept updated. • Led team responsible for designing and hosting annual NetHope Summit, a five-day, interactive, conference for NetHope members, donors and stakeholders that grew from 200 participants to 1000 participants during my tenure.• Led team responsible for working with UNICEF to host the No Lost Generation Conference in Aman, Jordan for 200 refugee youth participants.

Seattle, Washington, United States

Led the annual and five-year strategic planning processes of this $3B healthcare organization in order to ensure organizational goal alignment and the deployment of strategies. Provided oversight to the facility and capital planning processes, Corporate Communications/Public Relations and Community Benefits.• Designed and maintained executive performance reporting system to ensure progress on strategic initiatives. Responsible for ensuring use of the Group Health Management System across the organization.• Served as Value Stream leader responsible for mapping the care delivery and health plan value streams and ensuring that strategic priorities supported improved value for patients.• Led the Improvement Promotion Office and deployed internal consultant resources to achieve strategic goals.

Seattle, Washington, United States

Provided strategic and operational leadership on behalf of the CEO. Partnered with other members of the Executive Leadership Team to achieve organizational goals and address operational issues. Oversaw community sponsorship donations and CEO sponsored events including the annual Leadership Conference. • Managed the Executive Office functions and staff. Coordinated internal and external CEO communications. • Executive partner for brand consultants developing brand strategy and approaches for the organization.• Partnered with Governance Office to manage Board agenda and committees.• Managed the agenda, calendar and off-site meetings of the Executive Leadership Team.

Seattle, Washington, United States

Oversaw state-wide network management relationships with 6,000 health care providers and purchased services of over $1B. • Directed the work of Contracting, Finance, Compliance and Servicing teams. Designed and implemented new departmental structure.

Seattle, Washington, United States

Led the activities of the state-wide Provider Services team accountable for maintenance of community provider relationships. Directed the communications, project management, training and education functions of the Provider Relations department.• Served as departmental lead on multiple organizational committees including Web Oversight Team, Confidentiality & Security Committee, Health Plan Leadership Teams, Divisional Planning Teams.

Master Of Business Administration - Mba, Business

Activities and Societies: Attended through the Executive MBA program.

Bachelor Of Science (B.S.), Health/Health Care Administration/Management