Laura Mckenzie Email & Phone Number

Oakville, On

- Work closely with project leads and SMEs to support the planning, organization, reporting and successful transition of project releases to production (steady state) support teams.- Liase with members of the Program Readiness team to further develop and mature internal processes and practices.- In conjunction with cross functional leads and SMEs, lead the assessment, tracking and organization of transitions to steady state support processes and teams.- Work closely with the IT management team to understand and document support requirements needed for successful operationalization of services.- Develop operational roadmaps and dashboards to support transition activities.- Present updates to the IT leadership team and develop associated executive summaries.

Oakville, On

- Performed tasks assigned by Service Point Supervisor (SPS) or Automation Coordinator (AC)- Responsible for revision and special ballot voting process, verifying electors' ID, issuing the ballots, and indicating the instructions to follow for the federal 2021 election in Canada- Ensured the steady flow of data entry in REVISE, the software application used to complete revision tasks in the local EC office, and timely updates to the Returning Officer (RO)

Toronto, Canada Area

- Communicated Application Compliance Testing (ACT) schedule and requirements- Tracked, coordinated and published relative data for reporting ACTs and Deployment- Supported team mailbox which interacts with clients related to Release Management Services - Facilitated small group meetings for technical design, problem solving and task implementation

Toronto, Canada Area

- Facilitated the completion of several hardware and software replacement and upgrade projects including company-wide Windows and MS Office deployments across North America for 5000+ corporate clients- Liaised with IT department resources and business clients for hardware and software needs for multiple corporate retail locations in both Canada and USA- Analyzed and processed business requirements supporting device base (desktop/laptops/other) of 5,000+ devices for North America- Worked with cross-functional teams to define requirements scope and objectives based on both user needs and company requirements (desktop/laptops/other) of 5,000+ devices - Collaborated on development of a more efficient redesign within Service Centre (Service Management) module by following the ITIL Standards to manage PC hardware setup, software installations and client changes

Toronto, Canada Area

- Improved IT purchasing strategies, deployment plans, operating plans, maintenance plans, and retirement plans with cross-functional teams across North America for device base of 5000+ laptops/desktops which optimized the value of the hardware inventory through the entire asset lifecycle- Conducted forecasts, detailed analysis and special reports through Excel and use of Microsoft Systems Management Server (SMS) to manage software and hardware inventory and costs of 5000+ clients- Formed RFI's, RFP's and conducted asset analysis to develop IT service and parts support quotes IT Business Analyst, Desktop ServicesHudson's Bay CompanyPermanent Full-time- Led information technology initiatives including system upgrades, system testing, technical support, and troubleshooting; posted and communicated standards, policies and procedures as required- Handled IMAC (install/move/add/change) co-ordination for Desktop Support functions: supported 4500 corporate users, processed ~4000 IMACs per year- Developed skills and capability through training, coaching, mentoring of junior/peers (team of 4 analysts) towards the success and contribution of the BA practice across North America

Computer Applications

3 Year Program, Administration

Languages: English (native); French: basic (speaking, reading, writing) Montréal, QC