Laura Mills Email & Phone Number

Boise, Idaho, United States

Boise, Idaho Area

Hewlett-Packard Boise

Test development, firmware triage, creating analysis and productivity tools. Analyze test results to find and report defects in firmware, tests, and infrastructure.* Created tool to parse log files to find time offsets to match event times.* Created tool to pull information from hundreds of XML files, allowing engineers to quickly find technical contacts within firmware areas.

Led team controlling documentation and training for Software Development Kits (SDKs), set documentation strategy, managed contract technical writer. Created, automated, and monitored processes. Managed release of web content to third-party developers (partners). Interfaced cross-functionally and internationally with engineering, technical support, test, training, and third-party programs. * Reduced developer support costs by creating code examples and documentation for Software Development Kits (SDKs) and training. * Defined new process for posting files on the web portal. The portal team subsequently requested that I handle all future posting requests. * Maintained project reporting dashboard with program schedules and status. Presented in ongoing status meetings. * Tested outsourced training software, reported bugs, determined enhancements, and prioritized changes. This allowed the training to be modified quickly so partners were kept up-to-date.

Created documentation for Software Development Kits (SDKs) provided to engineers in external partner companies, performed testing, wrote engineering specifications. * Discovered issue and prevented broken SDK from being released, which would have cost the company substantial time and dollars. * Wrote SDK sample code using C# and XML to help partners to learn SDK quickly. * Tested SDKs, wrote Java test software, and reported defects. * Collaborated on requirements workflow process definition. Tracked SDK requirements in Quality Center with SQL and VBA. * Edited global business partner newsletter for quarterly updates on business critical information to over 100 companies. * As member of control panel design team for award-winning LaserJet Control Panel User Interface, identified design defects which were able to be resolved before the product shipped. * Created manual based on C++ test tool’s source, allowing technicians to create effective tests.

Maintained and enhanced LaserJet Utility program for configuring LaserJet devices, wrote LaserJet printer drivers, built installers. Created internal tools to improve efficiency.* Achieved 50% reduction in development time when adding legacy support for new printers to LaserJet Utility.* Maintained team schedule and coordinated with other divisions to improve efficiencies.* Administered team server and global code base to allow teams to create high-quality drivers from reused code.

Designed relational database tables and software to store and retrieve test data; DBA for development databases. Wrote test software, assembly language video board drivers, and demo applications. Maintained legacy code.* Improved manufacturing efficiency with Windows DLL library that automatically tracked test results using relational database system and SQL. Created tool to pull comments from source and create library documentation. Developer using library said it “just works.”* Conceived and led Software Quality Circle to create coding standards, improve documentation, and perform code reviews.* Created test software used in production to improve product quality and reduce support expenses.* Wrote description of memory types, for memory board reviewed by PC Magazine: "The documentation offers an unusually good explanation of the various types of memory used in IBM computer systems."