Assisting with the daily operations of managing Warehouses across all states of Australia by;- Providing high level Administrative support to the General Manager and Warehouse Managers, including managing correspondence, project planning, weekly plans, workflow and general Administrative duties.- Providing support in areas of pricing, expenses and storage- Managing all freight reporting for the whole Muir Group network Australia wide including allocating freight to Branches and Warehouses and reporting freight incomings VS outgoings with extremely high accuracy- Managing solely all aspects of company Accounts using both DEAR WMS and Xero- Financial reporting and compliance- Managing and Maintaining DEAR WMS Inventory Management, Detrack systems and LiveAgent- Managing software from implementation through to maintenance, usage, compliance and training- Implementing, maintaining and training staff on processes and procedures amongst all areas- Recommending improvement to business processes- Overseeing all communications and it’s processes for the company both internally and externally such as Customer Service processes, PR and News.- General business reporting- Managing Work Cover components including claims and documentation- Developing workflow processes and communicating these with staff- Developing and maintaining Standard Operating Procedures and communicating these procedures with staff- Assisting and providing feedback to the General Manager around HR and recruitment of new staff- Consulting with Warehouses in various states to ascertain their needs and assist them with achieving their needs- Maintaining Inventory Management System- Maintaining electronic Inventory control in 3PL areas of the Warehouse including barcoding system, use of scanners and Inventory Management System App

Maintain, review & implement HR policies and procedures.Develop & maintain a comprehensive induction program, including materials, ensuring all staff are inducted & aware of branch strategic direction, policies & procedures.Coordinate the review of position descriptions to ensure that all staff have accurate PD’s.Leave management & coordinationReturn to Work CoordinatorCoordinate & support relevant elected officers in various staff committeesLiaise with branch IT Provider & staff to provide IT supportResponsible for management of the Branch vehicle fleet (40+), including procurement, servicing, disposals, accident claims & recoveries, systems & tools to ensure the Branch’s vehicle fleet is managed effectively, safely & efficiently. Coordinate the purchase, maintenance & disposal of assets.Maintain asset register.Coordinate the Branch’s infrastructure (building, capital, plant, equipment and supplies), including processes, systems & tools to enable staff to effectively & efficiently perform their roles.Coordinate the procurement, contracts, service, building, compliance & reporting, on matters related to security, office equipment and consumables, safety, cleaning, stationery, mail/couriers & the associated systems, processes & tools.Responsible for ensuring Branch infrastructure is kept up to date & manage changes when necessary.Liaise with National Office & tenants regarding maintenance issues & allocation of costs.Responsible for management of insurance & risk portfolio, including processes, systems & tools to ensure that the Branch proactively manages risk, has continuity plans, adequate & appropriate insurance coverage & contingencies in place to ensure the Branch is able (and remains able) to carry out its functions & strategic objectives.Manage claims & recoveries.Work with management to drive development of a risk register, implementation & maintenance of Branch risk portfolio & requirements/changes in the risk register.

o Registering new members o Resigning members off the database o Generating monthly reports for Branch Executive o Advanced Microsoft Access usage and knowledge to Maintain SQL Database, run reports, generate queries, bulk update of database o Create, Manage and Maintain I.T Asset Register o Assisting with technology such as mobile phone changeovers, staff tablet/computer support and liaising with external communication companies. o End/Start of financial year processing including (but not limited to), relevant notification of fee increases, invoicing/finalising subscriptions, credit adjustments and rollovers, reconciliation and assisting external auditors as required. o Reconciliation of incoming Payroll Deductions o Daily banking reconciliation o Processing daily Direct Debits from Bank Accounts and Credit Cards and following up declined payments o Processing member payments (Cheques, Credit Cards, Cash and EFT) o Maintenance and updating of internal Membership Database (KUDOS) o Using QAS (Quick Address System) o Following up Debtors o Creation and Maintenance of Database Manual o Maintenance of Staff Induction Manual o Answering phone and email queries from members o Archiving and Filing o Preparing Surveys and Compiling results for analysis using Microsoft Access and Excel o Event Management and Planning such as organising Conferences and smaller gatherings o Organising travel arrangements o Diary management o Generating Newsletters, Bulletins and Flyers using Word, Publisher, InDesign and Photoshop o Creating Email Distribution Lists and Mailing Lists o Emailing members including one on one and mass email communications o Team Agenda and Minute taking o Switchboard Relief o Other administration tasks as needed

o Serving customers o Product advice o Cash handling and register operation o Stocking shelves o Rotation of stock o Ordering of stock o End of night processing and closing of shop

Customer Service Team Member o Cash Handling and Register use o Customer Service o Preparation and Cleaning of food area o Stock Rotation and Ordering Food Service Team Member o Cooking and preparation of food o Making sure there was enough stock on hand o Packing away warehouse orders

Supervising Exhibitions o This included supervising of museum exhibitions and helping visitors with any queries they may have. Running children’s activities o In the afternoons I would run the children’s arts and crafts activities. This would involve setting up and cleaning of work area, helping kids out with their creations and a short explanation of the scientific theory behind what they were creating.