Laura Nead Email & Phone Number

Cincinnati, Ohio Area

• Performed daily administration/maintenance of an enterprise-wide Learning Management System (SumTotal).
• Mentored learning administrators at three sites, assisting with their eLearning and instructor-led training rollouts using the LMS.
• Led the project team that implemented an upgrade to the latest SumTotal LMS version.
• Configured Taleo workflow and procedure to automate the collection of data for non-associates/contractors.
• Supported user questions for the Taleo applicant… Show more
• Supported user questions for the Taleo applicant tracking system.

Cincinnati, Ohio Area

• Coordinated all resources needed for ongoing software training for new hires so that they could be eligible for logins to mission-critical systems.
• Trained and mentored team members to efficiently and consistently process up to 170 training requests per month.
• Helped select and implement SumTotal TotalLMS as an enterprise-wide solution for learning management. Coordinated the system testing prior to implementation and participated in the conversion of over 100 eLearning.
• Helped select and implement SumTotal TotalLMS as an enterprise-wide solution for learning management. Coordinated the system testing prior to implementation and participated in the conversion of over 100 eLearning.
• Maintained accurate training records for 9000 associates during the Epic system implementation and provided weekly progress reports to leadership.
• Resolved daily support calls from end-users and site administrators promptly, escalating to third-party vendor as needed. Show less

Cincinnati, Ohio Area

• Worked with subject matter experts to convert regulatory safety training initiatives from paper-based format to eLearning (using Lectora).
• Conducted new user training for API ActiveStaffer, the enterprise-wide staffing application.
• Continued to provide pre- and post-implementation training on the patient care system as well as "at the elbow" support during the go-live at another hospital.

Cincinnati, Ohio Area

• Authored/maintained eLearning modules using Toolbook and Lectora. Implemented the modules in various learning management systems (Librarian, CourseMill, API EdTrack).
• Facilitated instructor-led training on a new patient care system that was implemented at five hospitals in the system. Trained prior to the system cutover then continued training new hires post-implementation.
• Provided prompt “at-the-elbow” training during system go lives.
• Formulated training plan to prepare… Show more
• Formulated training plan to prepare Emergency Department staff for a new module in the patient care system. Developed materials, planned class schedule, assigned instructors and delivered training. Show less

Dayton, Ohio Area

• Provided tier 1 support via phone as a member of an internal help desk. Supported over 150 third-party and internal applications for a customer base of over 4500.
• Performed sole LAN Administration duties for 30 customers and post office administration duties for 130 customers.

Dayton, Ohio Area

• Performed on-going LAN and software support (both Microsoft Office suite and internal applications) for a customer base of 175 internal associates.
• Converted 45 workstations from a Token Ring to Ethernet 10BaseT network.

Bba, Information Systems & Marketing

Education record