Laura Hamilton Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas, United States

Denver, Colorado

Kinship Chocolate is a bean to bar, direct trade chocolate company in Denver, Colorado focused on education and social enterprise. We produce our chocolate in our factory in Antigua, Guatemala. Our cacao comes from farms and co-ops in areas surrounding Lachua where they are using sustainable practices to grow the best possible plants and trees. We believe.

Centennial, Colorado, United States

• Led a team of 20+ retail and culinary staff members.
• Modeled and directed employees to ensure customer service standards were met.
• Created an environment where employees were informed and capable by directing training activities for all retailand culinary employees.
• Managed the complete operations of the store, ensured employees were effective at executing corporate initiativesin a timely, efficient and resource-wise manner.
• Delegated tasks appropriately while holding team members accountable.
• Maintained an active employee development process, provided coaching, and conducted formal performancereviews.

Centennial, Colorado, United States

• Led the culinary and retail team to set the stage for all store activities through an organized storeroom and accurate inventory.
• Developed a process of receiving and visual merchandising practices to increase efficiency and reduce workload during store hours.
• Collaborated with the Store Manager, managed, delegated workload and ensured execution of plans and strategies across the store and in assigned area.
• Established and communicated all critical metrics and expectations such as sales, visual, operations, safety, loss prevention, human resources, payroll, scheduling and training.
• Coached, trained, recognized and managed all aspects of performance and development for all store associates to encourage professional growth and build a pipeline of talent.

Centennial, Colorado, United States

• Promoted from Seasonal Sales Associate to Floor Lead for exceeding sales goals and overall performance.
• Modeled and held employees accountable to customer service standards.
• Contributed to an environment where employees were informed and capable by supporting training for all employees.
• Ensured all company policies and standard operating procedures (SOPs) were communicated effectively to employees, maintained and consistently followed.
• Supported sales driving initiatives, created daily agendas and directs selling activities as (MOD).
• Provided coaching and performance feedback to employees.

Denver, Colorado, United States

• Assisted Property Consultants by providing excellent service to both internal and external customers.
• Created and updated files, and prepared real estate documentation.
• Created and updated office database to support the real estate program.
• Assisted with preparing client reports.

Centennial, Colorado, United States

Kindergarten Plus Instructor, Office Assistant, Bookkeeper, Reading Instructor, Math Instructor