Laura Powell Email & Phone Number

Michigan, United States

Instructional Design and Training Development: - Conduct research and collaborate with Subject Matter Experts to action map training needs, define the learning vision and objectives, and storyboard desired content.- Modernize online trainings to contemporary platforms by personalizing content to embody the voice of MDE Nutrition Services.- Optimize the learner experience through developing interactive delivery of information using the Articulate 360 course creation suite.- Innovate solutions beyond the ask by developing tools to address technical gaps and pain points, including automated email and certificate generation using Microsoft Power Automation Flows- Analyze feedback from all levels of stakeholders and incorporate solutions. - Create additional instructional material including, accessible PDF course handouts, interactive help documents, and software/application simulations- Develop visual, audio, and interactive learning tools that are ADA/WCAG compliantLMS Product Owner:- Responsible for the concept, coordinated management, release, and delivery of a personalized LMS solution- Analyze business needs and requirements, and envision a solution that brings unique value- Survey market competition – identify the gaps and translate them into features- Identify and communicate with all stakeholders, major pain points, and base technological solutions- Communicate, coordinate, and build rapport with an international development team, client, and other stakeholders- Design wireframes and mock-ups, refine backlog, and remove blockers for the development team- Run daily-standups, 2-week sprint reviews, and retrospectives in an Agile software development approach

Colorado Springs, Colorado Area

• Freelance translation of academic admissions recommendation letters• Conduct mock-interviews on Skype for Japanese students looking to study abroad at American universities and high schools.

Colorado Springs, Colorado Area

• Monitors queues for incoming cases , Identifies out of scope cases and redirects them to the right teams• Assigns cases within defined SLAs to team members according to agreed criteria based on team specialization, skills, and availability • Detect potential escalations and maintain customer satisfaction by delivering the correct sense of urgency• Follows established processes to engage with stakeholders or internal teams• Generate reports for escalations analysis, creating additional Excel tools to assist improving efficiently of these reports and the overall case assignment process• Execute any additional task requested by senior leadership

Colorado Springs, Colorado Area

• Provide support in accordance with service level agreements• Operate various ticketing systems to take support cases• Support cases include billing and subscription related concerns of customers and basic technical troubleshooting.

Colorado Springs, Colorado Area

• Translate technical support cases utilizing Enterprise level computer software, to and from Japanese and English to facilitate resolution via global engineers.• Author professional documentation in business-level Japanese for native speaking clients.• Analyze Japanese technical support cases following complex protocols to determine the appropriate resolution processes for each situation.• Follow ticket documentation and manage incident routing of technical and non-technical requests• Provide high level of customer experience by fully answering customer questions• Coordinate meeting requirements and facilities for monthly global conferences utilizing event management and teleconferencing software.

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

• Provided customer support to Japanese customers through phone calls and e-mails.• Worked from home for Amazon Japan’s night shift.• Only non-native Japanese speaker hired for this position.

Saitama, Japan

• Business promotion strategy planning and presentation, promotional material creation and distribution. • Curriculum design, training struggling teachers, and bridging the culture gap in an international work environment • Company original textbook narration (Published Feb. 26, 2016) and translation• Instructed 3-5 classes daily of students from 3~70 years old• Achieved 2nd place in 2012 Foreign Teachers Division Teaching contest, placed in the 2014 Contest and was nominated for a third time in the 2015 Contest. • Most recent evaluation score was: 5.00/5.00 in Office Performance, 4.07/5.00 for Teaching Average, 4.54/5.00 Overall.• One of my classes that I instructed achieved first place in the prefecture-wide corporate competition English Speech Contest in 2014.

Saitama, Japan

• Hired as the first and sole foreign national in an all Japanese company to represent an American/Western perspective on the vehicle consumer market. • Translation (Primarily Japanese->English) and editing of product details and promotional material to be used on global websites, including Amazon.co.jp, Amazon.com, and eBay• Assisted in starting, promoting, and managing American/Australian eBay business pages.• Represented the company through business negotiations with Chinese and Indian corporations.

Tokyo, Japan

• Provided a rare and unique English experience for Japanese speaking customers over the phone for customers ages infant to adult.• Managed the company's computer system while providing English language instruction through singing songs or brief English conversations. • Most recent evaluation score was a perfect 30/30. During employment, quad-yearly evaluation scores never dropped below 29/30. • Commended for a providing a quality "warm" experience by paying sharp attention to customers while being able to masterfully balance the roles of entertainer, teacher, and customer care provider during the calls.

Tokyo, Japan

• Responsible for instructing 3rd to 6th year elementary students in their English education. • Worked actively and cooperatively with over 20 Japanese teachers to successfully determine the best methods to enrich the children's education.• Successfully completed 9-month contract

Saitama, Japan

See previous Saiei Holdings entry. Was recruited back after completion of 2 consecutive contracts with a promotion to provide the above listed services.

Tokyo, Japan

• Japanese to English translations of course descriptions and personal recommendation letters for American university applications.• Edited and proofread personal statements for college applications.• Work in one-on-one consultation with Japanese students and conducted several mock interviews.

Bachelor Of Arts - Ba, International Relations And Affairs, 3.67/4.00

Activities and Societies: Awarded TUJ Sponsored Scholarship and Admissions Scholarships Tutor → Tutored undergraduates in a variety.

Southeast Asian Studies, Completion Of "Asian Perspective: Learn Mandarin And Uncover Se Asia

Activities and Societies: Awarded Foundation for Asia Pacific Education Scholarship6-week intensive study-abroad course in Mandarin.

Associate Of Arts - Aa, Speech-Language Pathology/Pathologist

Activities and Societies: Phi Theta Kappa Academic Achievement Honors Society