Laura Wymer Email & Phone Number

Hamilton, Nz

Hamilton, Waikato, New Zealand

Project Rubiks is the replacement of Genesis' Billing and CRM systems. I was the Meter Data Management and Field Services Subject Matter Expert during the discovery and blueprint phases, in the Market Interactions & Metering Data Squad. I was responsible for helping define requirements and supporting the squad to deliver our business capabilities of Retail Compliance Management, Market Participant Interactions, Market Reconciliations, Field Services Management, and Meter Data Management.Through this process, Genesis selected Gentrack's g2.0 to embark on a digital and IT transformation journey. g2.0 brings together billing, metering and service innovation capabilities with embedded Salesforce customer relationship functionality for leading B2B and B2C retail excellence.

Hamilton, Waikato, New Zealand

As the Metering SME I assisted the Customer Excellence Centre and the Customer Operations & Compliance departments with the day-to-day activities for both Genesis Energy and Frank Energy (formerly Energy Online), with a focus on customer experience, continuous improvement, and a compliance/risk approach.I provided Metering and technical support, resolving issues and escalations that arise, and worked on long-term improvements to processes. I created extensive process documentation that covers a range of the Metering team's responsibilities, and assisted on solutions to meet Registry Participant Auditing requirements.I also worked with third party providers such as Networks, Network Contractors, and Metering Equipment Providers (MEPs).Projects and achievements:• Subject Matter Expert for Project Rubiks Discovery (Nov 2021 - Feb 2022)Participated in Metering and Field Services discovery sessions, representing Metering, as the Project Rubiks team work out the requirements of our new system.• Influx Data (formerly FCLM) and The Lines Company move to Retailer Billing (Apr 2021 - Oct 2021)Attended external and internal meetings as a Metering SME to provide input on the change to Retailer Billing for The Lines Co customers' Daily Lines Charges. • "Project FIN" (Apr 2021 - Oct 2021)Assisted and provided Metering knowledge with regards to getting FCLM and IHUB remote reads into the Genesis billing system.• Business Continuity Plan Testing (Jul 2021)

Hamilton, New Zealand

I began at Genesis in the Operational Excellence department doing data entry. I then progressed to working in the Metering space where I was responsible for processing service requests for meter work – liaising with customers, electricians, and our suppliers. I became the unofficial Subject Matter Expert for “HomeGen” (Distributed Generation) by late 2015, and have a working knowledge of solar power and battery technology. I later became a general “Metering” SME and was often the first point of call within the Customer Excellence Centre for queries and escalations.In October 2020 and again in February 2021 I assumed the role of acting Metering Team Leader, dealing with escalations and overseeing the workload within the Metering space. I continued to assist with escalations and complaints for the remainder of my time as a CSR.Some projects I participated in as a CSR include:• Solar Sales Trial (Dec 2015 – Aug 2017)I assisted the Emerging Business team with the launch of Genesis Solar, as a consultant for CSR processes and providing metering knowledge.• HomeGen Improvement Project (Oct 2016 – Mar 2017)Assisted in several improvements to the HomeGen (DG) product, including customer communications, the increase of the Genesis “buyback” rate to a market-leading (at the time) 8 cents per kWh, and the move to receiving remote reads from advanced import/export meters, the latter of which resulted in automated billing for residential solar customers where it had previously been done manually.• Electric Vehicle Pricing Plan (Jan 2020 – Apr 2021)Acted as a consultant to the Genesis EV team, primarily liaising with Metering Equipment Providers to facilitate introducing a nationwide day and night tariff for EVs.

Hamilton, New Zealand

On secondment in the Energy Services team I played a role in introducing new products and services, including: Electricity Monitoring, Genesis Solar, Solar Monitoring, and the Local Energy Project. I was cross-functional and worked on multiple projects concurrently, learning new skills and programs along the way. I was also fortunate enough to attend the SEANZ conference in both 2017 and 2018.

Hamilton, New Zealand

Hamilton, New Zealand

My key responsibilities were to manage and grow the social media presence of the Lawrenson Group brands, specifically: The Outback Inn, BAR 101, The Bank Bar and Brasserie, The Helm Bar and Kitchen, Keystone Bar, Furnace, Victoria Street Bistro, Bluestone Steakhouse, Easy Tiger and Shenanigans Irish Pub.

Bachelor'S Degree, Marketing And Supply Chain Management

High School

Advanced Level (2009): Business Studies (A), Geography (B), and ICT (B) Advanced Subsidiary (2008): Business Studies (A), Geography (A).