Initiate and follow-up with dunning processes for current tenants and negotiation of payment schedules. Execute default and termination procedures for delinquent tenants. Assist and coordinate with Cash Application, Billing, Lease Administration, Accounting, Legal and Property Management to ensure effective handling of all Tenants and their respective receivables. Maintain meticulous notes and comments on all accounts via the system and various trackers. Ownership of Tenant Accounts and tasks from start to finish, and bringing to quick resolution any outstanding issues preventing payment. Maintain full knowledge and understanding of assigned Tenant accounts, and the status of open receivables and any pending issues. Provide to management clear and concise updates on an on-going and as needed basis. Assist with special projects and tasks as assigned. Checking, verifying and processing invoices.

Provided operations support, payroll support, HR and recruiting support to the company and its clients. Provided additional administrative, operational, financial or other office support work as required. Managed day-to-day operations and administrative tasks including scheduling, purchasing, payments, client communications, follow ups and more. Performed light bookkeeping, tracked purchase receipts and reported on purchases. Organized and coordinated schedules: maintained calendar, scheduled meetings and conference calls. Prepared and edited correspondence, documents and presentation materials. Created and maintained reports on various metrics (i.e. revenue report, collections, financials). Booked and managed travel arrangements and accommodations. Prepared and processed expense reports and client billing reports. Coordinated special projects as needed. Organized and maintained files and other administrative duties. Coordinated events, shipping, printing and purchasing of various complexity. Researched various services, products and systems. Modified and prepared contracts and agreements. Managed vendors and coordinated service providers.

Brought in new business and kept track of sale progress and commission payout.

Worked directly under the COO and had a hand in every department. Maintained multiple calendars and created and reconciled expense reports. Digitized legal contracts and files. Oversaw the renovation of our offices from concept to finish. Worked with vendors to stock our international bookstores. Managed the C-Level office.

Managed day-to-day contact and communications with active customers. Managed customer expectations and ensured customer satisfaction. Closely monitored and provided hands-on support for customer on-boarding and ongoing growth. Created and delivered custom reports to customers and management. Created sales and training documents and presentations. Delivered training and webinars to potential and existing customers and partners. Provided solutions to customer problems in all aspects of the relationship, including technical. Provided real-time response to customer issues, coordinated, communicated and brought them to closure. Optimized the effectiveness of existing relationships by monitoring customer usage patterns, analyzing deal performance and identifying areas to drive future growth & improvement. Provided tier 1 technical support to customers during and after implementation stage. Worked closely with Engineering to report, track and respond to customer technical issues. Worked closely with customers and partners on their ad units, tag insertion, optimization and demand/supply management.Invoicing/billing and collections/accounts receivables for all Americas accounts.

Worked with Fortune 500+ companies and enterprise accounts to start the sales process for $50K to over $1M deals. Scheduled meetings and maintained multiple outside sales representatives’ calendars in Outlook and Google. Arranged travel to and from meetings including to HQ in Israel. Processed expenses for myself and outside sales representatives in Concur. Kept track of sales data in Oracle, Salesforce, and logged commissions in Excel. Member of the President’s Club, exclusive to employees who achieve and exceed their yearly goal (achieved 2014 goal 2 months early, 2015 goal 4 months early).

Built relationships with vendors, contractors and suppliers. Acted as assistant buyer; attended industry trade shows to evaluate new products and vendors, and managed pre/post-show follow-up communications. Scheduled CEO’s travel arrangements and managed calendar. Maintained company social media content and website.

Monitored and maintained in-store inventory levels for large line of luxury cosmetics. Assisted in store merchandising efforts including new product launches, special events and promotions, visual signage and displays, and discontinued items when necessary. Assisted management in compiling and analyzing sales and inventory reports. Provided professional makeovers and one-on-one makeup training to customers in accordance with company guidelines.