Laura Phillipp Email & Phone Number

Fort Wayne, In, Us

Austin, Texas, United States

• Mentor, supervise and represent the interests of (2) Catering Sales Managers, (2) Convention Services Managers and (1) CCS Coordinator• Hire and train new members of the CCS Team• Manage monthly Forecast of Banquets and Catering food and beverage revenue and establish Annual Budget with Executive Committee (Envision )• Represent CCS Team at Operations Meetings to ensure understanding of Group Resumes and find opportunities for better practices and group "delighters"• Partner… Show more • Mentor, supervise and represent the interests of (2) Catering Sales Managers, (2) Convention Services Managers and (1) CCS Coordinator• Hire and train new members of the CCS Team• Manage monthly Forecast of Banquets and Catering food and beverage revenue and establish Annual Budget with Executive Committee (Envision )• Represent CCS Team at Operations Meetings to ensure understanding of Group Resumes and find opportunities for better practices and group "delighters"• Partner with Executive Chef and Food and Beverage Director to build Banquet menus with creative and on-trend offerings• Contract and Service repeat clients and 2-3 high-profile Conventions, Meetings and Events per month Show less

Austin, Texas, United States

• Train and supervise Catering Sales Manager to ensure team meets sales goal and provides flawless service• Represent Catering & Convention Services at BEO and Operations Meetings to confirm execution of all set and menu directions• Review daily billing for all Banquet and Catering functions to ensure accuracy for client and forecasting• Sell and service Catering groups that are repeat and high-profile in addition to splitting the market with Catering Manager

Austin, Texas Area

• Qualify incoming leads to uncover high-value functions within Catering Free Sell parameters• Offer enticing proposals with diagrams and cost estimates to show value to each client• Effectively negotiate pricing, terms and concessions to win business with repeat potential• Prospect new business using Knowland, Delphi Reports and Face to Face sales calls• Guide menu planning and room set to manage client expectations and set Omni staff up for success• Effectively communicate… Show more • Qualify incoming leads to uncover high-value functions within Catering Free Sell parameters• Offer enticing proposals with diagrams and cost estimates to show value to each client• Effectively negotiate pricing, terms and concessions to win business with repeat potential• Prospect new business using Knowland, Delphi Reports and Face to Face sales calls• Guide menu planning and room set to manage client expectations and set Omni staff up for success• Effectively communicate requirements to Omni staff via Banquet Event Orders, Diagrams, Menu and Staff meetings• Arrange face to face site tours, planning meetings and set checks to build rapport and ensure client satisfaction• Meet client on event day to confirm set-up and remain available throughout the function to assist as needed Show less

208 Barton Springs Road, Austin Tx 78704

• Serve as liaison between client and Hyatt operations to ensure flawless events and room blocks• Assist in detailing and executing large market conventions, banquet events and meetings• Coordinate all group reservations, commissions, leads, contract processing and VIP amenities• Manage deadlines for billing, reservations, concessions and banquet events

6500 Wilshire, Los Angeles Ca

Client: Walt Disney Studios• Coordinated Home Entertainment campaigns, updated database and supported the Director• Organized complex client direction into simplified creative rotation and purchase orders • Ensured the accuracy of all department work by proofreading and fact checking

5600 Wilshire, Los Angeles Ca

Client: Paramount Pictures• Improved workflow by assisting the Director with all creative instruction and delivery • Learned basic budget tracking, campaign management and client relations • Tracked details of each campaign in Excel to monitor timeline, budget and accuracy

6053 W. Century Blvd, Los Angeles Ca

Field Operations Supervisor • Updated training documents and led two hour-long training sessions for twenty tour guides • Created detailed calendar and sales log to ensure fair and incentivized guide assignments• Collaborated with guides during multi-week tours to provide support and directionProduct Coordinator• Processed hotel rate changes for thousands of properties and loaded onto local database• Created detailed and enticing descriptions for all… Show more Field Operations Supervisor • Updated training documents and led two hour-long training sessions for twenty tour guides • Created detailed calendar and sales log to ensure fair and incentivized guide assignments• Collaborated with guides during multi-week tours to provide support and directionProduct Coordinator• Processed hotel rate changes for thousands of properties and loaded onto local database• Created detailed and enticing descriptions for all hotels and activities available on our tours• Assisted with property communication, contract management and special projects Show less

Bachelor Of Communication Studies, Business And Communications

Study Abroad, International Business