Laura Rodriguez Gomez Email & Phone Number

- Achieve daily and weekly final selection appointments by providing guidance to clients through their Design Studio appointment and the accurately processing of their selections- Complete spec home selections and audit model and spec homes for accurate selections in the designated market.- Document collection, elevation, and floor plan collateral in Platform.- Maintain continued communication with clients after selections during the building process.-Ensure that the client experience throughout the Design Studio process aligns with corporate standards and objectives.- Ensure that the client experience throughout the Design Studio process aligns with corporate standards and objectives.- Identify clients not meeting processing standards for gate conformance, providing solutions-based management-Complete selections for Integrity, Elements, Tribute, and Traditions collections per contract and market guidelines.

Charlotte, North Carolina, United States

- Supervised profitability of annual sales while being responsible for driving and maintaining top line sales - Developed and implemented new strategies and market plan based on market conditions, and financial objectives- Managing and handling escalated customer concerns and complaints, and devised creative solutions to ensure customer loyalty- Supervised a team of employees to achieve sales goals and operate accordingly within corporate policies, and by focusing on external business development, internal training, and superior customer service- Maintaining and building engagement with key and opportunity customersPreserved and minimize controllable expenses below budget by advocating to company standards - Organized, hosted and promoted events with the objective to coach employees and drive sales among branch -Conducted and guided monthly personnel evaluations to ensure career development while reinforcing expectations on quarterly meeting

Charlotte, North Carolina, United States

• Assisted in developing and implementing store market plan based on market conditions, financial objectives and branch mission• Actively fulfilled General Manager duties by making executive decisions, delegate tasks for staff and provide accountability for key accounts and consumers• Advised and contributed to growth of key accounts by providing best product recommendations based on budget quotes within project requirements• Active leadership, communication and coaching with employees to provide team effective results among the store• Handled consumers complaints by giving timely manner solutions within the area guidelines• Maintained branch inventory levels to maximize sales and inventory turn by conducting physical inventory in a timely and accurate manner • Maintain effectiveness when experiencing changes in the work environment and quickly adapt to improve the situation by changing selling and service strategy based upon consumer type and market segment • Reviewed managerial reports on a frequent daily basis to optimize financial performance of the branch location• Engaged in supporting sales account representatives by providing leads to increase store sales• Actively translated from Spanish to English by visiting job sites to better understand project expectations and provide best product recommendations within specific project regulations• Ensured safety, loss prevention through actively watching for fraud/scams that could result in a loss for the company

Charlotte, North Carolina, United States

Actively learn about company's social media communications, marketing, research, and Aggrotech in order to gain valuable insight and experience of company's business type.• Drove marketing initiatives to increase product visibility and market performance within social media platforms• Managed and monitor social media calendar by creating weekly and monthly editorial to promote company brands on multiples social media websites • Contributed with ideas and creation of content for blogs, videos, infographics and social media posts• Developed new strategies for better communication with users across channels while increasing engagement • Performed social media marketing research and applied strategic marketing principles from B2B perspective

Boone, North Carolina

• Assist 30 customers weekly with food selection, inquiries, and order customization requests• Build long-term customer relationships and advise customers on purchases and promotions

Charlotte, North Carolina, United States

• Provided excellent customer service, heartfelt hospitality and resolved problems as needed• Took orders while also providing information on and upselling new menu items and deals

1055 Metropolitan Ave #130, Charlotte, Nc 28204

• Managed Facebook and Instagram accounts to incentivize sales and answered customer questions• Greeted and acknowledged guests, seated patrons and communicate delays when necessary• Communicated with customers by phone to accept, organize and prioritize reservations

Charlotte, North Carolina, United States

• Provided excellent and friendly guest service• Prepared food items, following approved safety and sanitary procedures

Bachelor Of Science In Business Administration, Marketing, 3.12

Associate Of Arts - Aa