Laura Romero Email & Phone Number

Bogota, D.C., Capital District, Colombia

- Collaborate with stakeholders to analyze and understand current business processes within theRevenue Cycle Management department, identifying areas for improvement and innovation.- Lead efforts to redesign processes utilizing the latest technologies, ensuring alignment with industry best practices and regulatory requirements.- Support ongoing operations by ensuring continuity of service while implementing new solutions, effectively “keeping the lights on” for the business.- Assess the impact of technological transformations on existing workflows, recommending solutions that enhance efficiency and accuracy in revenue cycle operations.- Facilitate workshops and meetings to gather insights and feedback from cross-functional teams, fostering a culture of continuous improvement.- Develop comprehensive documentation of redesigned processes, ensuring clear communication of workflows to all relevant stakeholders.

Bogotá, Distrito Capital, Colombia

Achievements:- Participate on the digital transformation process and reinvention for Global Bank Panama on theMVP release for Digital Account Opening and Personal Loans workflows.- Took on role of Project Owner, leading multiple Ernst & Young teams in defining product vision and priorities, utilizing Aha! and ADO.- Maintained smooth delivery process while collaborating with client teams to optimize servicewithout compromising priorities.- Dedicated to delivering high-quality results, setting clear goals, creating actionable plans, andmonitoring progress.- Inspiring and supportive co-worker and leader, providing guidance and empowering team members to take ownership of their work.- Encouraging critical thinking, exploring alternative approaches, and proactive problem-solving.- Emphasis on team collaboration and knowledge sharing to minimize dependencies and ensurebackups.- Consistently recognized by the client for exceptional quality of work and valuable contributions.- Acknowledged by fellow team members for leadership and collaboration.- Successfully stepped into role of Project Manager, leading the team effectively and ensuring uninterrupted delivery process.Role Responsibilities:- Participate and lead Scrum and SAFE events and ceremonies.- Definition of the roadmap.- Determine feasibility of a project by studying economic, legal and technical dimensions.- Plan resources and timelines joint technical and business leads.- Analyze and refine business requirements, writing user stories describing needs and defining clear acceptance criteria for Dev team, promoting concepts of DoR and DoD.- Requirements prioritization and dependencies management.- Design and present goals and performance metrics (OKRs - KPIs) to the business management.- Design proposals & POCs

Achievements:- Participated in mapping, developing, implementing, training, and supporting the 2-day onboarding strategy for corporate clients across 11 LATAM and Caribbean countries.- Developed and implemented processes for the Commercial Cards and Trade areas to enhancetraceability and ensure operational efficiency and safety.- Utilized Xceptor to implement improvements for Commercial Cards in North America, specifically inthe Reverse Match Pay process, reducing manual touch-points on the data analysis and processingtimes.- Created process flow diagrams to support the migration plan of Trade operations, enhancing visibility of needs for selecting the new automation tool.Role Responsibilities:-Analyzed and documented bank operational requirements and user needs to drive business activities' evolution and efficiency.- Developed and implemented technological solutions using various workflow administration tools.- Provided user training and support.- Managed automation processes.- Created and controlled user stories and project plans.

Bogota, D.C., Capital District, Colombia

Achievements:- Designed and implemented process maps for a travel agency, optimizing workflows and enhancing operational efficiency through the automation of multiple processes using BPMN tools.- Restructured and automated processes within the Financial department, resulting in improvedeffectiveness in internal portfolio recovery.- Established procedures for managing commercial accounts.Role Responsibilities:- Gathered information on organizational processes to analyze their structure and operation.- Identified system and user requirements, aligning with organizational objectives, IntegratedManagement System requirements, and applicable regulations.- Documented diagnoses through reports and process modeling maps.- Designed and implemented workflow enhancements.- Customized the company's automation tool.

Bogotá D.C., Colombia

Achievements:- Successfully launched loyalty programs tailored to the tourism solutions offered by Aviatur increasing customer retention and satisfaction.Standardized processes design and implementation across Marketing, Logistics, and Operations areas.- Contributed to improved process efficiency and operational effectiveness across multipledepartments.- Fostered enhanced relationships with vendors, leading to better service delivery and productofferings.- Acquired new commercial accounts.Role Responsibilities:- Design and implement marketing and loyalty project processes aligned with commercial, operational, logistical, and technological activities.Monitor activities to ensure they meet target market needs.- Establish quality control measures, service standards, and reporting methods to enhance efficiency.- Introduce the company’s portfolio and self-management tools to clients.Prepare commercial and operational proposals and agreements, fostering strong vendor relationships.

Bogotá D.C., Colombia

- Specialized in coordinating travel and events for individuals and groups, leveraging extensiveknowledge of tourism companies, service providers and industry systems.- Successfully received and managed the execution of business meetings and travel arrangements for UN agencies, ensuring adherence to protocols and requirements.-?Led a team in developing proposals and executing business meetings, ensuring alignment with client objectives and satisfaction.- Monitored compliance and delivery timelines throughout the process, including quotation, approval, and billing phases, to ensure seamless operations.Conducted regular evaluations of stakeholders to assess performance and improve service delivery.Generated comprehensive monthly reports and sales/service balances to provide insights andsupport strategic decision-making.

Bogotá D.C., Colombia

Complete management of purchasing processes, product orders and / or special services. Preparation of supplier compliance reports, to generate payment authorizations and carry out the respective follow-up. Audit of suppliers to ensure quality processes, effective deliveries and provision of an optimal service to reduce the levels of complaints and / or claims.

Bogotá D.C., Colombia

Verify and control the price changes sent by the central area daily.Design and execution of audits and controlled records to ensure a decrease in the error rate. Propose and carry out continuous improvement actions in the different processes by analyzing the audit reports.Proponer y llevar a cabo acciones de mejora continua en los diferentes procesos mediante el análisis de las auditorias realizadas.

Education record

Inglés - B2 In The Common European Framework, Foreign Languages And Literatures, General, Certificación

Tecnólogo, Gestión Comercial Y De Negocios, 4 Semestres

El estudiante de podrá interpretar la información proveniente de diversas fuentes, transformarla y adaptarla para lograr mejores niveles.

Técnico En Logística, Logistics, Materials, And Supply Chain Management, Certificación De Notas Sin Cap

El Técnico en Desarrollo de Operaciones Logísticas dirige sus conocimientos y esfuerzos buscando suplir la evidente demanda de talento.