Laura Patterson, Sphr Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Chicago, Illinois

Greater Chicago Area

Chicago, Il

Zest Health is a technology company bringing our clients a new health and benefits experience. We are a team of business leaders, healthcare professionals, engineers, and entrepreneurs on a mission to reinvent the way consumers make healthcare decisions. Our mobile solution paired with our human-powered advocacy service allows members to easily and intelligently engage in navigating their healthcare, creating happier, smarter, and more confident healthcare consumers.I head up administrative operations, managing all things HR and Accounting!

Assisted VP of Operations with post-acquisition integration of the reuseit brand to new ownership.Responsible for the regular upkeep of website content and product catalog with an emphasis on developing SEO-focused copy, product merchandising and attributes. Maximized awareness of brand and mission via social media, increasing Facebook following by 25% and building a strong Pinterest following. Wrote and published regular blog and news room posts and evaluated guest blog submissions to help build quality external links to drive traffic.Managed new 3rd party product selection from evaluation to product launch for 100+ new SKUs. Compiled competitive sales analysis for major brands and provided pricing strategyrecommendations.Partnered with Finance Manager to manage inventory of 1000+ SKUs. Worked with vendors and warehouse regarding purchase orders, product availability and quality concerns. Maintained accounts payable and sales invoices in QuickBooks; compiled monthly and promotional sales data for analysis. Assisted customer service & managed administrative needs.

Reporting to the COO, duties included management of purchasing operations and staff, supervising ~$18 million in annual inventory. Collaborated with Sales, Marketing and Product Development to roll out more than 100 SKUs to major national retailers. Reduced raw material costs by $150k+ per month through strategic sourcing.Established and enhanced relationships with new and existing vendors. Negotiated pricing and volume commitments based on forecasted monthly/annual usage. Optimized spend, quality and efficiency through regular category review. Sourced a wide range of goods including ingredients, packaging, operational and office supplies.Completed overhaul of procurement-related food safety procedures and documentation. Trained employees as part of department restructuring process.

Managed ingredients inventory and operations supplies to optimize production efficiency. Investigated and resolved vendor issues including order shorts, quality concerns, and invoice discrepancies. Created and updated vital information in procurement module of ERP system. Collaborated with engineering team to set up new vendor list, parts list and external item codes in ERP system for tracking of previously unmonitored expenses.

Reported to President/CEO; supported COO, Business Development, Marketing and Purchasing Departments. Maintained vendor managed inventory program for 11 locations for largest volume client. Routed incoming inquiries, drafted communications, compiled financial and legal documentation for banks and attorneys. Arranged all company travel, managed calendar for CEO, compiled expense reports.

Reporting to the Director of Operations, managed the daily office operations including facility, furnishings and office equipment. Coordinated client services which included catering, transportation, courier services, shipping, conference calls and inter-agency communications. Handled time sensitive contracts, scripts and confidential materials. Trained and managed rotating staff of interns. Maintained database of contacts and organized mailings. Redesigned company documents including letterhead, invoices, print ad graphics and photo prep (Adobe Photoshop). Led company event planning and execution.

Reporting to the Owner, managed a regular staff of 15 and a rotating catering staff of 6. Responsibilities included the hiring, training and scheduling of all staff. Directed café and catering operations including front of house, kitchen, and office administration. Developed grass-roots marketing campaign that doubled corporate catering clientele and increased annual catering sales by 250%.Oversaw event planning: client consultations, development of proposals, acquisition of supplies, rentals, event staff and on-site plan execution. Managed café client relations, in-store promotions, specials and account billing. Collaborated with owner on profit and expenditure analysis, pricing adjustments and menu development. Designed branded materials including menus, print ads, gift certificates, special promotions and flyers (Photoshop/Illustrator).

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Education record

Education record