Laura Turner Email & Phone Number

St. John's, NL, CA

Led strategic planning and HR operations including performance management, inclusive and compliant practices, total compensation, talent management, talent acquisition, employee engagement, learning & development, occupational health, safety, & wellness.

St. John's, NL, Canada

- Optimized organizational performance: ensured the processes, capabilities, structures, and governance models were effective to support strategic objectives and service delivery excellence.- Led improvement projects across the organization in areas such as HR, IT, and operational departments.- Coached departmental managers in strategic planning, aligning.

St John’s, Newfoundland And Labrador, Canada

- Spearheaded enterprise-wide program to reduce quality-related risk; assessed, monitored, and improved operational efficiency.- Facilitated cross-departmental process optimization through collaborative continuous improvement.- Cultivated high employee engagement: structured effective communication and collaboration models, both in-office and virtually.

St. John’s, Newfoundland And Labrador, Canada

- Directed major customer implementations in relationship management, project management, and customer guidance through deployment, adoption, renewal, and growth.- Improved Client Success operations: increased financial accountability and product development efficiency through a series of cross-departmental process improvements.

St. John's, NL

- Designed and delivered process transformations within the global IT organization; recommended and implemented improvement actions.- Coached senior leadership to interpret performance metrics, helping to understand gaps in the existing performance, and developing actions such as internal communication and training to address them; developed and delivered.

St. John's, NL

- Led client implementations, developing project scope, directing development work, and overseeing quality assurance based on iterative client business requirements.- Documented requirements with use cases, wire frames, and functional, technical, and business requirements.- Drafted training material for customers and internal use.- Improved implementation.

St. John's, NL

Teaching assistant in Business Faculty, marketing/communications assistant, international program administrator while studying full-time.

London, United Kingdom

- Assessed and minimized the risk of impact related to changes to the IT environment; led task planning sessions with cross-functional technical teams, monitored implementations, coordinated schedules, and oversaw international IT communications.- Increased process compliance by facilitating input sessions with geographically distributed teams.- Created.

Greenville, South Carolina Area

- Interacted with internal and external stakeholders to implement and support custom SharePoint implementations, translating requirements into tasks, and establishing scopes for project delivery.

Greenville, South Carolina Area

Technical analysis, root cause analysis, IP networking, DNS, Cisco router configuration and support

Plymouth Meeting, PA

Hands on IT support.

Greenville, South Carolina Area

Technical analysis, email, web hosting, telephony, customer billing support.

Bachelor'S Degree - Ibba, Bachelor Of International Business, Honours

Master Of Business Administration - Mba

Bachelor’S Degree, International Business