Laura Scott Email & Phone Number

Newcastle Upon Tyne, GB

Awarded “highly commended” Contact Centre Leader of the Year 2024 at the UK Contact Centre Awards.Leading an award-winning people-first and technology-lead operation creating personalised customer experience solutions alongside back office support for Fintechs and payment organisations in Europe, the US and MENA.Build the operation from ground up and now.

Property Services for Landlords 20 years experience in property renovations and investments. 10 years BTL experience. Provider of maintenance and building services for landlords, managing all tenant maintenance requests with full transparency allowing landlords to manage costs and address tenant issues in a timely manner.

Brisbane City, Queensland, AU

Setting the strategic direction of the Why, When and Where of our payment products (with specific focus on Gift) - shaping and leading on the delivery and implementation to bring products to market across EMEA. Working collaboratively with internal teams and clients to deliver solutions that offer an enhanced user experience and increased user engagement

Newcastle Upon Tyne, GB

Head of Operations globally for flex-e-card, the leading provider of MasterCard Prepaid Shopping Centre Gift Cards operating programmes in the UK, ROI, Poland, Finland, Italy and the Middle East (Dubai). flex-e-card are a leading Fintech organisation based in the North East of England. Joined the business as a start up/scale up phase developing out the.

Newcastle Upon Tyne, GB

Supported the growth of the business through new innovations including research, development and deployment of new products and services whilst supporting centres growing sales. *Lead a wide range of enhancement projects to assist in developing service offerings to flex-e-card clients.* Drove forward commercial opportunities* Technical Project Management.

Newcastle Upon Tyne, Tyne & Wear, GB

• Project management of a range of national learning and development contracts for a wide range of public sector clients including central government, local government and NHS Trusts. My role was to develop long term.
• 'Delight the customer’.
• Project manage the design, development and implementation of a wide range of learning interventions including management and leadership, soft skills, accredited programmes and project management.
• Working in close partnership with clients to fully understand their requirements, their organisation, their expectations and developing interventions which are relevant and fit for purpose.
• Manage the design, development and evaluation process for all clients, ensuring quality standards are continually meet and exceeded.
• Work in partnership with L&D Consultants, specialist organisations and subcontractors based throughout the UK.

Newcastle Upon Tyne, Tyne & Wear, GB

Research and complete Pre Qualification Questionnaires (PQQs) and Tender Responses for a wide range of public sector organisations throughout the UK. I was also involved in a number of marketing activities in order to further support Business Development activities. Another element of the role was to co-ordinate the effective administration of contracts.

• My role invovled:Developing and implementing business development plans for tourism and cultural businesses on Tyneside
• Worked in an advisory capacity to assist in improving innovation, competitiveness and survival rates of SME’s offering support and advice in a number of key areas of business development
• Assisted in providing tailored consultancy, counselling and specialist advice to businesses on activities such as marketing, press and PR
• Assisted in tourism research and project development across Tyneside
• Developed and maintained effective working relationships with Tyneside businesses and project partners
• Reviewed and monitored project budgets and targets in line with ERDF policies and external funding

London, London, GB

• My role as a Marketing Executive for Corus included:
• Development of a new nationwide marketing strategy
• Design of a new company website used to promote the vast array of services CNES provided
• Design and development of promotional material in a number of mediums including print
• Growth of the marketing department
• Organisation and management of exhibition stand and conference attendance

Ba(Hons), Marketing Management

Gcses & A Levels