Laura Kim Email & Phone Number

New York, NY, US

New York, New York, United States

• The focus of this role is to grow Viomerse from a small start-up medtech education business to a thriving international company by accomplishing the following tasks:
• Development of overall marketing and business strategies to increase SQL generation
• Update and improve company website to eventually include an online marketplace
• Growth of network and account management
• Outbound marketing campaigns
• Market research and branding

New York, New York

• General marketing and branding
• Development of sales strategies
• Trade show preparation and management
• Development and growth of network of over 3,000 contacts on Hubspot CRM
• Marketing campaigns
• Liaison with European distributors

New York, NY

• Oversee all financial and risk management operations of the company including revenue and P&L analysis, monitoring customer acquisition costs, and developing reasonable projections for presentation to the Board.
• Organize administrative and operational logistics. Handle all shipping, receiving, incoming orders, and financial transactions.
• Coordinate with the marketing team to ensure company mission is properly communicated and to increase brand awareness; manage all social media channels.
• Work closely with formulator responsible who is responsible for creating and altering the products intended for sale.
• Fostered team of sales representatives and work to expand into international markets.

Greater New York City Area

• Managed and trained team of 50 union associates in a 400-room hotel and condominium property. Served as manager on duty of the entire hotel during after hours and overnight shifts. Reviewed and analyzed financial.
• Reinvented up-sell process to increase revenue, leading to the success of a million-dollar year-end goal.
• Streamlined purchase ordering process and improved relationships with vendors, which repeatedly lead to a large savings in quarterly spending for Front Office.
• Leading manager of the management team that achieved the AAA Five Diamond Award (11/2012) as well as Hurricane Sandy crisis management team.

Greater New York City Area

• Spearheaded opening for newest hotel of the Morgans Hotel Group. Created SOPs for the Front Office department and trained all team members. Oversaw and managed Front Office Agents, Concierge and Bell Staff; coordinated.
• Generated over $40,000 in guest up-sell revenue within a year’s time.
• Established Union contract and rules with executive team for hotel employees.

Greater New York City Area

• Supervisor: Housekeeping and Property Operations Dispatcher: 07/09 – 01/11
• Directed the individual tasks and break times for the trade workers in Housekeeping and Engineering with an average of 50 union workers per day. Tracked and reported documentation for the behavior and allotted time for.
• Lead trainer for fellow team members on new technology (HotSOS software) to increase communication and efficiency with guest calls. Guest Service Agent: 9/09 - 7/10
• Prepared all pre-arrival daily reports for incoming Hilton Honors Diamond members; managed the Diamond Reception Office from open to close each day and assisted all Diamond members (average of 150 Diamond Members per.
• Answered all Front Office calls; ran daily reports for quality enhancement; worked with other departments to complete and follow up on guest requests. Independently created a comprehensive training manual specifically.

Greater Denver Area

Improved communication between departments; rotated through Front Desk, Housekeeping, Sales, Room Service, and Reservations.

Selected from a large group of individuals to be chosen as an intern in the summer program.Responsible for all check-ins and outs for 250 room hotel; main contact for all guests needs. Serve as a liaison between other departments and trained several new employees.

Master Of Business Administration (M.B.A.), Finance And Entrepreneurship

Activities and Societies: Zicklin Women in Business, Sustainable Business Club -Treasurer of Club

Bsba, Business, 3.5

Activities and Societies: Awarded merit-based scholarship for all 4 years

High School Diploma

Education record