Laura Smart Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Server and Designated Trainer- Trained 15+ new employees on company etiquette, standards of operation, and food and beverage knowledge. - Responsible for end-of-day procedures and overview of employee tip distribution. - Continually exceeded daily sales averages.

Toronto, Canada Area

Cafe Boulud Reservation and Operation Specialist- Strong focus and training in Forbes 5 Star Standards.- Led the organization of floor-plan operations via reservation systems. - Responsible for maintaining 300+ confidential guest profiles daily.- Assisted cross-functionally with the accounting department in organizing daily cost control receipts.

Hangzhou, Zhejiang, China

English Teacher- Planned, developed, and executed 100+ lesson plans.- Taught core English concepts to 80+ Chinese students (age 6-16), during 50 Classroom Hours per Week. - Administered additional reading tests and handwriting classes to assist students through intensive learning conditional and improve test scores.

Toronto, Canada Area

Lead Server, Designated Trainer, Key Holder- Trained 15+ staff members on customer service techniques for a high-quality standard of operation. - Assisted GM with social media and in-restaurant advertising to increase customer volume and sales.- Recognized for superior performance regarding strong industry knowledge and work ethic, resulting in promotion.

Bachelor Of Commerce - Bcom, Hospitality And Tourism Management

Bachelor Of Commerce - Bcom, International Finance

Strong focus on International Finance. Achieved 1st place in the International Finance Simulation Competition: - The Simulation ranked.

Bachelor Of Commerce - Bcom, Chinese Studies

This month long course focused on Chinese Language and Culture.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Strong focus on Core Business elements with concentration on Negotiations, Marketing and Communication, and CRM .