Laura Naylor Email & Phone Number

San Bruno, California, United States

San Bruno

• Manage Pogo's user experience research team.
• Employ user-centered design practices to create world-class interactive experiences.
• Develop detailed wireframes, flowcharts, mockups, and other product deliverables to effectively communicate designs and product requirements.
• Research the competitive landscape and make recommendations relating to casual games organization, information hierarchy, and user task flow.
• Conduct user research, such as usability studies, paper prototype studies, ethnographic field studies, and surveys.
• Work with cross-functional teams to find balanced solutions to complex user, business and technical challenges.

• Run product usability testing. This includes designing test plans, facilitating test sessions, documenting the results, developing design solutions and managing the Sydney Usability Lab.
• Increase domain knowledge through site visits, developing personas and delivering training.
• Lead the development of user interface design specifications, guidelines and standards.
• Liaise with international usability teams to ensure a consistent user experience across products.

• Account manage existing clients, including scoping new work, providing quotations and managing relationships.
• Design usability studies to best meet customer needs based on established usability methods.
• Generate test materials, conduct usability studies and present recommendations and findings.

• Provide a leadership role within the department relating to web technology and best practices.
• Use strong interpersonal communication to negotiate, establish and maintain networks and working relationships with team members, clients and stakeholders.
• Manage and coordinate development of websites and web based applications.
• Continually evaluate the effectiveness and quality of web related service provision and implement service improvement initiatives and activities.
• Manage and monitor hosting services provided by external suppliers.

• Increase the value of online services to customers.
• Approve ongoing operations for the departments core websites.
• Manage a web operational team of 13 staff including content producers, user experience specialists, web developers and administration staff.
• Assign resources to activity items.
• Communicate with stakeholders, business units, content owners, subject matter experts.

• Project manage technology projects including websites, applications, kiosks and video.
• Manage relationships and develop business with existing local and international clients.