• Manage Pogo's user experience research team.• Employ user-centered design practices to create world-class interactive experiences.• Develop detailed wireframes, flowcharts, mockups, and other product deliverables to effectively communicate designs and product requirements.• Research the competitive landscape and make recommendations relating to casual games organization, information hierarchy, and user task flow.• Conduct user research, such as usability studies, paper prototype studies, ethnographic field studies, and surveys.• Work with cross-functional teams to find balanced solutions to complex user, business and technical challenges.

• Run product usability testing. This includes designing test plans, facilitating test sessions, documenting the results, developing design solutions and managing the Sydney Usability Lab.• Increase domain knowledge through site visits, developing personas and delivering training.• Lead the development of user interface design specifications, guidelines and standards.• Liaise with international usability teams to ensure a consistent user experience across products.

• Account manage existing clients, including scoping new work, providing quotations and managing relationships.• Design usability studies to best meet customer needs based on established usability methods.• Generate test materials, conduct usability studies and present recommendations and findings.

• Provide a leadership role within the department relating to web technology and best practices.• Use strong interpersonal communication to negotiate, establish and maintain networks and working relationships with team members, clients and stakeholders.• Manage and coordinate development of websites and web based applications.• Continually evaluate the effectiveness and quality of web related service provision and implement service improvement initiatives and activities.• Manage and monitor hosting services provided by external suppliers.

• Increase the value of online services to customers.• Approve ongoing operations for the departments core websites.• Manage a web operational team of 13 staff including content producers, user experience specialists, web developers and administration staff.• Assign resources to activity items.• Communicate with stakeholders, business units, content owners, subject matter experts.

• Project manage technology projects including websites, applications, kiosks and video.• Manage relationships and develop business with existing local and international clients.