Laura Solis Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Designed and implemented an automated training request log utilizing SharePoint, Power Automate, and Outlook that automatically denies requests for departmental trainings occurring during peak business volume times, ensuring operations teams are adequately staffed across multiple lines of business. The solution resulted in a 20% reduction in scheduling conflicts and saved an approximate 50 hours of staff time per month. Additionally, the solution was recognized by senior management for its contribution to improving overall operational efficiency and increasing management’s visibility into concurrent trainings. • Spearheaded the development of an internal departmental mentorship program over an eight-month period in 2022, which engaged over 130 participants to enhance cross-functional relationships, staff retention, and workplace culture. The program’s success was reflected in a 24% increase in promotions and a 15% improvement in job satisfaction and workplace engagement.• Created and deployed a Power Virtual Agent (PVA) chatbot to handle routine operational inquiries, including time zone conversion and drug searches by utilizing Power Automate. As a result, the chatbot helped reduce errors by 30% within the first month.

Northbrook, Illinois, United States

Remote

I review and update/build the criteria for specialty drug medications to be used by prior authorization users and by doctor's offices. I am also the lead for clinical protocol user acceptance testing for both new acceptance testing and maintenance testing. I also maintain override macros for the specialty operations department to drive efficiencies, cost savings, and decreased average handle times.

Remote

As a Senior Technician and User Acceptance Testing lead, I maintain and update the test data used by business testers, complete test reports, finalize approvals, and verify changes after changes deploy in production environment. I also train multiple areas including new hire trainings, current employee up skills, dedicated health plan teams, user acceptance business testers, and Novologix system or client specific trainings. Lastly, I work closely with account managers, advisors, and consultants across CVS Health to resolve escalated member issues, client issues, and specialty drug prior authorization issues.

Master'S Degree, Computer Software Engineering

I received my Master's in software engineering with an Entrepreneurship & Technology Leadership Concentration.

Biology

Activities and Societies: Tri-Beta Biology Honor Society member.