Laura Phan, Msscm Email & Phone Number

San Francisco, California, Us

Seattle, Wa, Us

San Diego, Ca, Us

• Manages purchasing and procurement needs for the entire Dining and Hospitality department, $5+ million spend annually. •Spearheading project to clean and update software database (Cbord, Food Service Suite).• Improved warehousing and inventory management operations, including the optimal scheduling and organization of more than $500,000 worth of food, beverage and equipment, increasing storage capacity.•Prepares process workflows for 9 units across campus to reach or beat critical deadlines. •Leads recommendations in new purchasing practices.•Trains participating units on new processes and supporting tools as required; successfully implemented 2 new software platforms across department.•Administers and coordinate purchasing of food, supplies, and equipment using purchasing procedures in support of student dining, catering and conferences, auxiliary shops and services.• Collaborates with management to develop product specifications, new product recommendations and sources, and oversee receiving and storage procedures for all storerooms.•Manages the Auxiliary Foodservice Suite and Prism software for receiving, purchasing and inventories.

San Diego, Ca, Us

•Multi-Unit Manager•Responsible for the coordination and execution of the functional operation of 6 dining areas on campus.•Led training, coordinating and evaluating the work of over 200+ staff.•Performed purchasing and inventory control functions.•Assisted with recruiting and onboarding functions to maintain staffing levels throughout the year.•Led multiple projects on campus: Full re-model of cafe concept (received Grand Loyal E. Horton award, NACUFS), implementation of NetCatering software and GET Mobile applications across campus, menu development across campus.

San Diego, Ca, Us

Interim Purchasing Manager for USD Dining Services

San Diego, Ca, Us

Newport Beach, California, Us

•Promoted from Crew member to General Manager; receiving 4 promotions within 18 months.•Executed marketing plan to increase sales by at least 10% annually.•Co-created and taught crew training class for employees from all San Diego locations.•Developed 5 managers to open new restaurant, 3 of which became salaried managers •Organized successful fundraisers, raising over $10,000 for local schools and organizations within the community.•Experienced in finding and recruiting employees; maintained staffing level of 106% annually.

Newport Beach, California, Us

-Scheduled and directed staff in daily work assignments to maximize productivity.-Efficiently resolved problems or concerns to the satisfaction of all involved parties.-Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.-Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.-Developed and maintained exceptional customer service standards.-Optimized profits by controlling food, beverage and labor costs on a daily basis.-Built sales forecasts and schedules to reflect desired productivity targets.-Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Newport Beach, California, Us

Responsible for Front of House Service

Newport Beach, California, Us

Responsible for Back of House and food preparation.

Newport Beach, California, Us

Master Of Science - Ms, Supply Chain Management

Bachelor Of Arts (Ba), Human Development