Laura Thor Email & Phone Number

Long Beach, Ca

I oversee daily operations to ensure all staff and programming classes have all materials and equipment they need to run seamlessly. I assist the Co-Founder and Board President by creating and implementing student impact surveys and participation reports for current and future funding grants. - Connect and establish communication with like-minded organizations to expand organizational reach to three additional sites and saw an increase in student participation- Prepare impact and participation reports for funding and board reporting- Establish protocols for recruiting, hiring, training, and the on-boarding process for seamless transition of new employees.

Long Beach, Ca

Manage staff schedules and coordination of programs at school with Long Beach Unified District. Maintained active listing for all available programs and recruitment. - Managed the schedule of over 10 employees and coordinated 15 sites to ensure successful program delivery daily. - Planned an annual event in April in honor of National Robotics Week, which has garnered a 10% increase in attendees each year.

Long Beach, Ca

Instructed and delivered STEM lessons in-person and online. Helped create lesson plans and staff training for better implementation out in the field. - Prep, lead and instruct an average class of 20 students in an engaging, creative, and fun manner. - Manged overall classroom flow and content to ensure students understand the concepts and how to properly utilize them

Long Beach, California, United States

- Delivered class equipment and materials to and from the site to ensure program session runs seamlessly- Assist Program Instructor with classroom set-up, management, and clean-up- Assist students with activities and help problem-solve when frustration arises by utilizing the step-by-step process of thinking and the Engineering Design Model

Orange, California, United States

During the pandemic, we adapted to the new workings of full-service and found what worked best for the customer experience. I created a protocol to ensure the health and safety of my employees and guests were maintained as best as possible. Ensured all delivery platform apps and menus were up to date daily and available. Learned how to troubleshoot Taylor machines when they went down and created guides for staff on how to fix any error they may come across. - Supervised staff to ensure all health and safety compliance are met.- Earned the number one spot and top-rated compliance score of 98% in our franchise area. - Cut down daily operating costs by ensuring labor costs were below 15%, minimized inventory waste, and analyze merchant inventories weekly for the best cost. - Developed employee hiring protocols, training, and on-boarding process to maintain a secure personal file.

Orange, California, United States

Managed day-to-day operations while supervising employees to complete tasks and ensure customer satisfaction. Communicated with corporate to ensure all compliance needs are met and large catering orders are fulfilled. Created Taylor machine troubleshooting tips and tricks forms, employee hiring documents, and social media management. - Assisted stored manager with day-to-day operations and training of new employees.- Created a task compliance sheet to ensure all health and safety standards are met by both the city and corporate. - Processed payroll by ensuring all employees took their required breaks and ensure labor costs were low during the pay period.

Orange, California, United States

Managed and supervised team members during shifts and complete daily compliance tasks. Ensure safe and cash deposits are made in a timely manner. Help create an inventory sheet to ease ordering days to avoid over-ordering and spending. - In charge of opening/closing the store within the allotted timeframe. - Ensure safe and cash tills were balanced during shift time. - Ordered necessary inventory items on scheduled days

Orange, California, United States

Greeted guests with a friendly and inviting smile to ensure customer service was top-notch. Listened to the recommendations for future flavors and toppings. Dismantled, assembled, and cleaned all Taylor machines to ensure they are in working order. - Maintained a clean store to ensure guest satisfaction and inviting aura. - Restock products and upsell items that best compliment guest yogurt flavors.- Handled cash and credit payments.

Harbor City

As a cashier my duties were: greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer. Other tasks I did entailed: restocking, organizing product shelves and displays, and making announcements on hot item deals we had in store.

Undergraduate Degree, Business Administration: Human Resources And Management

Business Administration And Management, General

Business, Management, Marketing, And Related Support Services