Laura W. Email and Phone Number
Laura W. is a Manager, Operations Support at Klein Tools at Klein Tools. Colleagues describe her as "Laura was a great addition to my team. She has an amazing upbeat attitude that is infectious to all around her. She started from day one with two of the most difficult and complex accounts. She has gone on to handle several more with incredible attention to detail, which was paramount to give best in class customer service. She has an uncanny ability to connect with people on a deeper level. Making others feel comfortable and cared for in an essential way that shows her commitment to helping others succeed. Laura is continually looking for areas to improve service levels to customers and efficiencies for the business. In one instance, she worked with the manufacturing team and the customer to get on a more regimented schedule for ordering and shipping orders. This saved several hours of manufacturing and logistics time monthly. In the time I worked with Laura her impact on not only her customers but also the team was impressive. She is able to build relationships with even the most prickly people. I believe Laura to be an excellent professional in all aspects of Customer Service, Account Management, and Relationship Building. With this experience and her impeccable interpersonal skills she will be a fantastic Leader, for her reports and the business. Nicole Robertson"
Klein Tools
View- Website:
- kleintools.com
- Employees:
- 632
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Manager, Operations SupportKlein Tools Aug 2023 - Present
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Customer Account Specialist IiAmcor Dec 2021 - Aug 2023• Expertly interacts with customers daily, both national and international, in the medical and pharmaceutical industries.• Adeptly works with sales on order management in both SAP and AS400.• Collaborates strongly with Planning, Shipping, Pricing, and Product Data Teams across multiple facilities to ensure WebCenter software documentation is congruent with technical specifications and aligns with customer expectations / plant capacity. -
Supervisor, Client RelationsKlein Tools Jun 2018 - Jun 2021• Effectively manage a team of seven Client Relations Associates accountable for 300 customer inquires each day.• Responsible for the training of the newest team members and cross-training associates in additional departments. • Resolve all customer escalations that require decisions outside of associate policy. • Mediate direct report complaints and provide solutions in adherence to company policy.• Formally and adequately evaluate all team member's performance on a biannual basis.• Successfully transitioned our work environment from in office to full time remote operation since March 2020.• Generating formal quotes to distributors which subjugates pricing for the contract period. • Ensuring all purchase orders are processed the same day. • Creating and maintaining department playbook for all customer exceptions outside of standard operating procedures.• Perform and resolve all credit and collection of unpaid or past-due invoices within 30 days. • Coordinate logistics for tradeshow materials.• Interview new candidates for all positions within our department.• Support new product launches and regularly attend meetings to learn about business strategy.
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Operations And Database Support, Client RelationsKlein Tools Jul 2013 - Jun 2018Promoted from Associate to Representative in July 2016.• Collaborated effectively with the Sales, Marketing, and IT Departments to develop and implement all promotion codes for the Client Relations Department. • Updated our internal Client Relations Department on promotional procedures and processing. • Created new accounts and credentials for all newly approved distributors. • Successfully distributed all correspondence for Klein Customer Service inbox.• Ran query searches in PRMS for recently updated accounts and corrected inaccuracies.
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Customer Support And Account Management, Client RelationsKlein Tools Jul 2010 - Jul 2013• Built and maintained successful relationships with sales, distributors, and customers.• Maintained a book of business containing 500 domestic accounts.• Handled 80-100 calls daily from our Call Center with resolution within 1 business day. • Entered orders, credits, and returns via PRMS within 1 business day of receipt.• Investigated and summarized all credit and collection unpaid invoices for supervisor approval.
Laura W. Education Details
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Communications Studies -
William Rainy Harper CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Laura W.
What company does Laura W. work for?
Laura W. works for Klein Tools
What is Laura W.'s role at the current company?
Laura W.'s current role is Manager, Operations Support at Klein Tools.
What schools did Laura W. attend?
Laura W. attended Northeastern Illinois University, William Rainy Harper College.
Who are Laura W.'s colleagues?
Laura W.'s colleagues are Philippe Melao, Chris Maxwell, Christian Klein, Jonathan Strother, Chan Bostic, Luis Balderas, Bb 🤪🤪🤪.
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