Laura L. Email & Phone Number

Irvine, California, United States

Irvine, California, United States

Irvine, California, United States

United States

Alhambra, California, United States

Alhambra, CA

La Crosse, Wisconsin Area

• Evaluated and provided a clear, comprehensive and concise review of VA Disability Exam.
• Evaluated and determined if medical documentation meets contractual requirements for compensation and benefit rating purposes.
• Created clear, comprehensive and concise retrieval letters to external practitioners as needed.
• Completed department tasks to process medical documentation while remaining up to date with contract requirements.
• Maintained consistent availability for resolution of clinician questions and concerns through various contact methods, including instant message, phone and email.

Beverly Hills

• Maintained high standards of quality control, hygiene, and health and safety
• Resolved issues and complaints to provide quality customer service in a polite and professional manner; ensuring customer satisfaction
• Guided guests through detailed menu explanation, how various menu items are prepared, describing ingredients and cooking methods
• Excellent interpersonal skills, capable of building productive rapport with clientele, colleagues and management
• Experienced in multi-tasking, oral and verbal communication; ability to work in teams or in a self-directed environment
• Experienced with Point of Sale (POS) Terminals and CA Food Handler Safety

Pasadena, CA

• Reviewed quality of Audiology examination reports completed by Clinicians to adhere to VA protocols.
• Maintained quality medical records, while observing timelines of completion tomeet/exceed productivity goals set by the organization.
• Analyzed consistency and practiced protocol of clinicians' medical DBQs forVeteran Affairs and IME reports.
• Interface with Clinicians in regards to case-specific feedback via phone, email and/or provide training as needed.
• Received an end-of-year 98.6% efficiency rating after report completion, abovethe department average.

Greater Los Angeles Area

• Managed, arranged and coordinated executive calendars.
• Supervised and administrative employees to ensure adherence to quality standards, deadlines, proper procedures and provide training as needed.
• Identified areas of improvement in policies, procedures and business processes and delivered strategic recommendations to senior management on key issues.
• Positively built and maintained professional relationships with patients resulting in a consistent 85-90% rate in scheduled follow-up appointments.
• Facilitated and manage problem- resolution and issue escalation.

Greater Los Angeles Area

• Assisted physical therapist(s) while facilitating clinical flow; administer both passive and active manual therapeutic exercises, electrical modalities such as ultrasound and electrical stimulation for over 25 patients.
• Liaised with insurance providers regarding patient status in a timely manner prior to or for same-day appointments to ensure error-free claims processing.
• Recorded and updated patient files, as well as managed phone, appointment scheduling and follow-ups in a courteous, professional manner.
• Managed inventory to ensure optimum usage by utilizing a computerized spreadsheet.
• Ability to oversee multiple patients and provide support to therapists.

West Hollywood

• Coordinated and conferred with physical therapists’ evaluation of patient(s) modifying and planning treatment for over 40 patients on a daily basis
• Established strategic and functional goals for all patients to help identify and resolve their weaknesses
• Demonstrated the use of equipment, monitor patient motion and measured progress
• Documented and reported equipment and/or treatment used in patient records
• Achieved >90% of clinical goals and consistently generated improved health outcomes by educating and empowering patients in an effective manner