Laureen Maina Email & Phone Number

Canada

• Manage the daily sales merchandising, store maintenance and customer service operationsof a high-performance sales.• Resolves customer queries, problems, and conflicts.• Accustomed to working in fast paced environments with the ability to think quicklyand successfully handle difficult clients.• Greeting customers, responding to questions, improving engagement withmerchandise, and providing outstanding customer service.• Operating cash registers, managing financial transactions, and balancing drawers.• Achieving established goals.• Ranked at the top for outstanding sales in both products and credit card accounts.• Directing customers to merchandise within the store.• Increasing in store sales.• Superior product knowledge.• Maintaining an orderly appearance throughout the sales floor.• Introducing promotions and opportunities to customers.

Kenya

•Drafted and reviewed departmental recruitments and recruitment plan.•Prepared, reviewed and followed up on departmental performance contracts and monitoredemployees’ performance by preparation of monthly support.•Preparation of budget estimates and reviewing department expenditure.•Preparation of the Departmental Annual Training plan and researching on training needs andskill gap analysis.•Reviewing and summarized employees weekly reports for the Chief Manager.

Project Management, Project Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General