Laureen Maina Email & Phone Number

Westlands Nairobi Kenya

Nairobi County, Kenya

• Organise travels from beginning to the end, through quotation, booking tickets, accommodation and securing rental transportation.• Supply customers with pertinent information and useful travel material (maps, guides, event programs etc.)• Determine clients specification and wishes and suggest suitable travel packages• Research on various destinations and means of travel regarding prices, weatherconditions, reviews etc.• Handle unforeseen problems and customers complaints and come up with solutions.• Invoicing of clients and follow up on payments.• Make transportation and accommodation reservations using tour map software.• Provide travel tips regarding tourist attraction, foreign currencies, customs, languages and travel safety

Nairobi, Kenya

• Answer and respond to inquiries made to travel agencies.• Book airline tickets and train for passengers on the date of their travel• Arrange reservations and book accommodation in hotels for travellers.• Confirm reservations or change in travel plans to passengers or customers.• Provide travel plans, travel tickets and suitable accommodation to travellers.• Receive and make calls to hoteliers to ensure clients are okay. • Ensure quality services in the functions of booking agent duties.• Following up on invoices, payment and requesting for confirmation vouchers • Booking transfers for the clients to any destination• Book insurance cover for the clients