Dedicated product owner adept at driving system improvements and streamlining processes within the (internal) CRM environment. Facilitated seamless collaboration between development teams and stakeholders to tackle intricate challenges, optimize systems, and bolster operational efficiency.➕ Continuously facilitated transparent communication between up to ten conflicting stakeholder groups, in order to propose tailored solutions, write comprehensive technical requirements and deliver mutually beneficial outcomes; aided by the ability to build cross-departmental relationships and trust. ➕ Championed a user-centric approach across the organization, advocating for solutions that directly addressed end-user needs and challenges. ➕ Leveraged Access, SQL and deep systems understanding to propose, design, implement and test 500 CRM system changes/additions, which enhanced user efficiencies.

Served as the Subject Matter Expert (SME) for the CRM platform within the department.➕ Crafted acceptance criteria and tested changes for over 200 issues/new features. ➕ Built Access queries and provided data analysis for departmental needs, weekly.➕ Conducted training for new and existing employees.

Collaborated with established sponsors and donors to foster advocacy for Unbound.➕ Communication: Worked with over 2,000 volunteers via phone and email to help at 500 events. Equipped over 300 sponsors with information and supplies to present on behalf of Unbound.➕ Travel: Served as Traveling Staff Member on six trips to the field to develop relationships with sponsors.

Responsible for all aspects of Children's Ministry program, including:  ➕ Volunteer Management: Recruit, train, lead and manage volunteers for various children’s ministry programs and events. ➕ Board and Committee Development: Involved in Children’s Committee, Church Council, and children’s renovation project meetings.➕ Program and Event Planning: Planned and carried out changes to existing programs/ created new programs, planned and supervised field trips, coordinated service projects, selected curriculum, facilitated parent and volunteer meetings, assisted with Vacation Bible School (180 children).➕ Administrative support: Responsible for background and reference checks for volunteers, communication with parents and volunteers, preparation of supplies for programs, writing monthly e-newsletter, scheduling events and programs.