 Demonstrated measurable success at improving focused training areas over the course of several months Provided administrative support to all food and beverage managers and the director through payroll analysis, event management in Outlook, and updating pertinent documents Provided operational support to all food and beverage outlets by handling manager requests on the floor, working with Micros, and meeting with outside vendors and event planners Managed new team member talent by assisting in orientation, leading property tours, and guiding them through their first weeks of hire with personal coaching Attended creative meetings and offered input for menu designs, new food item implementation, and restaurant and product promotion Purchased all restaurant and café uniforms, miscellaneous equipment, took charge of updating and reformatting our resort’s offering of children’s activities through product exploration Met with every operational department daily to share knowledge of hotel events and became accustomed to handling the needs of VIP guests Responded to guest comments in satisfaction surveys, provided service recoveries when necessary, and managed the restaurant’s TripAdvisor account

 Covered middle school, lower school, and kindergarten classes in a variety of subjects Followed lesson plans effectively, including teaching subject matter and administering tests, with little preparation Adjusted to the needs of different students and multi-tasked in a busy classroom setting Assisted school administration with state standardized testing, after school programs, and ensuring student dismissal was safe and fast Continued to hone my professional improvisation, quick problem-solving, and critical adaptation skills

 Uncovered publication contacts, drafted email pitches, and wrote press releases and articles for major clients such as Noble House, Party City, and The Player’s Club Honed creative ideas through co-branding opportunities, marketing analysis, and publication dissection across a wide variety of print and online media Performed competitive news analysis by tracking page views for boutique blogs and news websites as well as monthly subscribers to magazines and publications featuring clients Learned to adjust quickly to a fast-paced working environment and changes in project demands