Orthopedics and Sports Medicine | Interventional Pain Management | Neurosciences | Physical Medicine | Chiropractic | Podiatry

Responsible for day-to-day operations for a $1.5MM family practice with 27 direct reports. Maintaining medical and staff records, coordinating workflows within each department and providing an environment that has uninterrupted service. Creating an environment that limits obstacles for our staff, providers, and contractors. Responsibilities include Human Resources, provider and staff scheduling, developing policies and procedures, payroll, overseeing billing, A/R, & bank deposits, IT troubleshooting, inventory and supply cost analysis. Supervision of direct reports to ensure compliance, high ethical standards, delivery of exceptional healthcare, and adherence to policies and procedures.Key contributions as follows:Implemented Remote Patient MonitoringUtilization of appropriate social media presence to engage with all community members.Elected to be the Ambassador for the Morton Chamber of Commerce.Created alliances with other healthcare organizations to build our referral options.

For this previous position I advised safety and offered mentorship, feedback, and guidance on corrective actions. Actively participated in quarterly regional meetings and collaborated with our team on initiatives to engage with the community. I regularly collaborated with a multidisciplinary team of Vice Presidents, Directors, and management to support development and execution of organizational and regional goals. I managed PR and marketing while representing the company throughout the community. I built strategic relationships within the community and the organization. Additionally, I managed injury care, organized and scheduled outside services with Physicians, Surgeons, Physical Therapy, and Follow-up care. I also delivered training on ergonomics and adherence to OSHA and HIPPA guidelines.Some of my key contributions follow:• Safeguarded compliance with office procedures while guiding facility relocation project to improve patient outcomes. • Developed post-COVID 19 return to play protocol.• Initiated and implemented Patient Experience Feedback opportunities to improve healthcare delivery.• Actively participated in the Women’s Business Resource Group and Leadership Pod, performed as department liaison for the Compliance Alliance, and volunteered as discussion lead for the leadership book club.• Established a strategic connection with a local school district arranging a meeting between the superintendent and company regional manager to negotiate a contract for services.

Within this role, I delivered exceptional healthcare in a sports complex including assessment, diagnosis, urgent care, and emergency care. I routinely provided prevention strategies to reduce illness and injuries. I also rendered therapeutic intervention when required. Some of my key contributions follow:• Significantly reduced emergency department visits by collaboratively leading operations for a successful Sunday Injury Clinic.• Strengthened efficiency and created effective healthcare solutions by structuring an Emergency Action Plan with the Athletic Director for implementation district wide. • Organized and Directed medical services for a marathon with over 2K runners achieving zero major medical complications. While leading the project, formed a strategic relationship with a prominent dealership to arrange education on proper body mechanics during the workday and outside of work. • Received recognition by the Orthopedic Surgeons for exceptional casting abilities during clinic earning an invitation to fit casts on their patients. • Shared interview responsibilities to build a cohesive care team and ensure adequate understanding of policies and processes.

Established compliance in the department with development of the documentation procedure. Provide direct medical coverage for Minnesota Wilderness, Fond Du Lac Community College, Cloquet Senior High School, and Fond du Lac Band of Lake Superior athletes.

For this company, I directed workflow for a medical clinic with ten Orthopedic Surgeons to maintain efficient patient-centered care. As a leader, I supervised Medical Assistants and guided daily responsibilities. I provided accurate documentation within the EMR. I also scheduled and triaged patients. I regularly prepared injections and delivered wound and dressing care. Additionally, I maintained and ordered supply inventory. I also assisted with procedures and ensured adherence to protocols. Some of my key contributions follow:• Improved consistency throughout all surgical facilities by establishing patient care protocols.• Delivered highly effective DME and casting technique training to employees to ensure sufficient understanding of methods.• Educated patients on plan of care to guarantee understanding of the process and create a great patient experience.• Trained Medical Residents and Physician Assistants on casting, DME fitting, and splinting techniques.• Updated postoperative patient care instructions to remain focused on quality care and improved outcomes.• Captured additional revenue for the entire private practice by developing an EMR template.

At Oakwood, I evaluated athlete injuries and oversaw treatment protocols for a local school during an employee maternity leave. I planned and presented a CEU seminar on lower leg pathologies for the sports medicine staff. Some of my key contributions follow:• Earned the trust of leadership and appointment to the interview committee to assist in the hiring process of future athletic trainers.• Built valuable partnerships with leadership and co-workers by facilitating a positive work environment.

Collaboratively directed and managed the pre- and post- operative clinic. Led as Preceptor for the Athletic Training Education Program, established and directed the Recognition Committee.

Developed all operational processes, oversaw business development, and created optimal customer experiences.

Managed daily operations, coordinated schedules, maintained inventory and budget.

Team taught Anatomy and Physiology courses.