(Laid Off) Managed training plans, project documentation, and successfully trained all new namespace users. Evaluated customer needs, maintained high customer satisfaction, identified key dependencies/blockers, and proposed solutions. Collaborated with the software development team to provide user feedback/input on product development and enhancements. Ensured compliance with BEK processes, data privacy standards, and project management methods. Maximized client retention and identified opportunities to expand customer accounts. Coordinated internal and external cross-functional teams, including doctors, nurses, research coordinators, research managers, and recruitment call centers.

Recruited, trained, led, and mentored Clinical Trial Operations team in Phases 1-4. Developed and implemented long-term research strategies to increase site selection with prospective sponsors and completed risk assessments. Consistently delivered enrollment targets. Led planning and management of clinical studies from feasibility through closeout. Created and maintained performance goal-tracking metrics. Ensured that strategic recruitment goals and objectives were attained using measured KPIs. Established and maintained relationships with sponsors, CROs, CRAs, new healthcare partners, new research site locations, and investigators. Oversaw credentialing process for research investigators. Developed and oversaw operating budget for clinical trial operations as well as budgets for clinical trials. Identified new clinical trials that aligned with population health strategies and financial objectives. Ensured compliance with protocols, patient safety, SOPs, FDA, ICH/GCP, data integrity, and quality assurance.

Cultivated an environment that fostered professional growth and stressed efficient quality workflow. Liaison between the clinical team and pharmaceutical sponsors, CROs, and CRAs. Managed a team of clinical study coordinators who specialized in oncology, cardiology, pulmonary, and COVID-19 trials within Phases 1-4. Assisted with IRB submissions. Completed staff meetings, trainings, and performance evaluations. Assisted in the development of the operating budget. Managed Risk assessment and execution. Oversaw all communications with third-party vendors. Completed all monitoring visits with CRAs. Managed accountability according to GCP guidelines.

Screened, consented, and enrolled patients in Phase 1 cancer clinical trials including lung, breast, pancreatic, kidney, thyroid, colorectal, and gynecological cancers. Maintained accurate and complete records including regulatory documents, signed informed consents, source documentation, drug dispensing logs, visit notes, and study-related communications. Liaison between sponsors and the department for sponsor-initiated trials.

Research Coordinator I for TRACK-TBI-II study. TRACK is a nationally recognized, NIH funded study focusing on longitudinal traumatic brain injury (TBI) research. Administered psycho-social assessments, cognitive testing, and in-depth interviews to participants with mild, moderate, and severe TBIs. Conducted in-depth interviews to family members and caregivers when necessary. Input all data collected from assessments, interviews, and correspondence into the QuesGen database. Oversaw recruitment of potential participants. Complied with all HIPPA and IRB regulations. Implemented training workshops within the department.

Interviewed, hired, and trained all new coordinators. Created and maintained work schedule for staff. Tracked budget and oversaw payroll. Motivated team members during professional development and monthly trainings. Maintained system database. Assigned coordinators to all new visitation families. Supervised parents during court ordered visitation with their children. Ensured the safety and well-being of the children during the entirety of each visit. Completed detailed reports following every visitation and proofread all staff reports before sending them to the court system. Utilized conflict management skills when conflict between parents arose. Provided continuous support to staff and lead teambuilding exercises during staff meetings.

Developed and implemented monthly educational scholarship workshops for current and prospective students. Served on a diversity committee and a training/development work group. Provided one-on-one scholarship and financial aid counseling to current and prospective graduate and undergraduate students and their families. Supervised scholarship student employees. Oversaw work schedule of student employees. Worked with Metro State athletes and coaches adhering to NCAA regulations regarding scholarships and other aid. In charge of awarding specialized scholarships to teachers and athletes. Planned and carried out special events for graduate scholarship recipients.

Counseled students regarding financial aid, personal situations, and educational goals. Supervised all work study student employees and managed work schedule. Provided efficient costumer service via phone, email, and in-person. Started an employee workgroup focusing on workplace morale and inclusivity. Implemented financial aid events at local high schools. Managed all incoming emails sent to the general financial aid email account. Assisted students who had extenuating circumstances by overriding their dependency status due to child abuse, neglect, and/or death of a parent. Served on the Return of Funds team and completed bill-back calculations.

Developed weekly educational workshops for students regarding study skills, scholarships, career planning, educational goals, and financial planning. Coordinated monthly staff training sessions. Counseled students on a one-on-one basis regarding educational goals, financial aid, and course selections. Managed all student employees and volunteers. Managed student support services grant of approximately $260,000. Served on the grant review team.

Managed UBMS grant budget of approximately $250,000. Gave weekly reports to director and assistant director on transactions through excel database. Responsible for purchase orders, transitional intramural orders, departmental purchase orders, and monitoring procurement cards of core staff. Coordinated multi-level training regarding budget and university coordination procedures. Supervised and trained Resident Assistant staff for summer program. Monitored and coordinated university monetary transactions on all sub accounts. Liaison between TRiO Director and the following campus departments: financial aid, accounts payable, human resources, and accounting. Developed math and science curriculum for the summer program.