Laurel Spain Email & Phone Number

-Working cross functionally with Machine Learning Modeling, Engineering, Product, Business Operations, Risk Operations and Compliance to detect and mitigate fraud on the platform.-Monitor customer behaviors both inauthentic and authentic. -Track and monitor fraud patterns in relation to identity and other verticals of the platform. -Analyze data sets and.

Portland, Oregon, United States

-Onboarding new hires and training them in workflows -Aiding in hiring process by reviewing candidate's writing samples-Monitor various workflows and ensure SLAs are met, pivoting team members as needed.-Work with banking partners and stakeholders to improve/update current workflows and systems-QA of workflows, ensuring consistency across team-Notate fraud.

Portland, Oregon, United States

-Provide support to DRIs as needed by monitoring workflows and pivoting team members to different workflows to ensure SLAs are met. -Monitoring open source platforms for determining fraud trends and relaying information to team for a proactive approach. -Aid in developing workflow for Salesforce communication with customers. -Write-ups on trends and.

Portland, Oregon Metropolitan Area

-Interact with customers over multiple communication platforms including phone calls and emails.-Solving approximately 370 combined phone and email tickets per week.-Consistently in the weekly top 10 list of employees with high customer ratings through Stella. Average customer rating of 4.8/5.-Top performer in company for production, recently placed in top.

Portland, Oregon Area

-Conducted vendor management of beverage program, developing long-term relationships with vendors.-Ran B2B transactions with vendors, ensuring we had products on campus meeting client standards.-Aided in developing beverage program, aiding in the research of vendors to work with. -Conducted QBRs of onboarded vendors were a still a good fit with our program.

Portland, Oregon Area

-Vendor management of local beverage companies.-Managed the budget for the beverage program, tracking KPIs and CSAT-Assisted in producing a no-waste program, aiding in product adoption of guests.-Utilized internal programs to run daily operations. -Coordinated events for educational purposes connecting staff and hosts. -Provided monthly surprise snacks for.

Hillsboro, OR

-Vendor management, running B2B transactions amongst various food vendors-Compared popularity of menu items YoY to see highs and lows of certain menu items. -Enabled employees to grow and run a successful restaurant.-Honed budgeting, purchasing, and inventory processes and skills within the kitchen. -Brought two locations to 100% on health inspection.

Beaverton, OR

-Procurement of food orders for restaurant space.-Led line during rushes and ran all stations within the kitchen ensuring orders were expedited to customers. -Performed all facets of opening and closing the store. -Monitored labor costs and ensured new team members were properly trained on company policies and procedures. -Assisted the kitchen manager with.

Master'S Degree, Public Health, 4.0

Majored in public health with a focus on environmental health and emergency preparedness.

Bachelor'S Degree, Culinary Management, Minor In Sustainability, 3.7

Studied culinary management Minored in sustainability Student worker-worked in storeroom aiding in setting up of ingredients for classes.