Mandy Hall Email & Phone Number

Portland, Oregon, United States

United States

Portland, Oregon

Sustainable, socially responsible retail consumer finance - Right hand to leadership team in creation of short term and long-term strategies to reduce financial exposure and high-risk activity - Advocated for the customer through Identifying trends, issues, and suggesting improvements to processes, policies, and products - Provided ongoing analysis of fraud detection systems to determine emerging trends - Organized priority for inbound dispute claims according to Regulation E rules and regulations - Conceptualized, developed, and implemented process improvements weekly and/or as needed - Adaptable to an ever-changing startup environment - Managed numerous assignments while working autonomously - Suggested recommendations to assist in loss mitigation - Ambitious self-starter with problem solving skills - Maintained a high level of confidentiality - Encrypted tailored bank statements for account user portfolios - Facilitated manual fee rebate requests - Macro creation for internal Operation and Support Team use - Exceeded stakeholder expectations daily! - Maintained 4.8+ star ratings and SLA goals - Platform, skills, proprietary software: Confluence, Admin, IDology, Galileo CST, Looker (data analytics and review), Zendesk, Slack, G Suite, Hellosign, Trello, Jira, Spreadsheet project creation and trackinghttps://www.aspiration.com/

Rainier, Oregon

Delivered physical and emotional care to assist with daily needs

San Francisco Bay Area

At Pillow, we envision a global living network that gives everyone the freedom to find 'home' anywhere.- Reported directly to the President - Spearheaded the Turnkey Convergence Project- Sourced and managed vendor operations across 4 west coast markets (Pacific Northwest)- Planned strategy surrounding vendor resource acquisition and target setting throughout the year- Found opportunities to combine and enhance internal processes - Created and delivered off-site Cleaning Vendor Orientation and weekly guides for cleanings, scheduling - Achieved Vendor Team KPI quarterly goals for star ratings- Maintained linen inventory and supply management weekly for Pillow Classic - Platform proficiency; proprietary software (Instaenvy), Looker (data analytics and review), Zendesk, Slack, Intuit, Checkr, Lessonly, Greenhouse, Stripe, Bill.com, Calendly, G Suite, Docusign, Salesforce

San Francisco Bay Area

- Provided trip guides to travelers, ensured smoothly executed and memorable trip experiences- Point of contact for all external stakeholders involved in clientele portfolio- Optimized onboarding flow for homeowner clients- Built strong relationships with travelers and homeowner clients- Provided guidance for homeowner clients on property lifecycle- Drove product improvement to achieve both guest satisfaction and homeowner loyalty- Defined client NPS goals that aligned with company KPI’s- Captured and provided feedback across internal Pillow Team to optimize all client-centric processes- Leveraged strong relationships with both customers and internal operations to support best practices and understand challenges- Client care department training and scheduling- Developed and implemented scalable standard operating procedures (SOPs)- Prioritized departmental functions in order to achieve deadlines- Daily, monthly and quarterly support metrics review- Platforms; Instaenvy software, Pillow Guest App, Pillow Vendor App, Zendeskhttps://www.pillow.com/homes/how-it-works

San Francisco, California

Managed entire staff at a paper goods store generating between $900K and $1MM in annual revenue. Trained new hires on opening and closing, sales, and customer service policies and procedures, as well as product knowledge. Sold fifteen rewards memberships weekly and ranked in the top 7% in Perfect Card Rewards Membership sales among all Western Region Papyrus Stores. Managed daily bank deposits of up to $3K and served as the store key holder. Established partnerships with five Vendor Representatives from Crane, Carlson Craft, William Arthur, and Paper Duvet for custom printing orders. Administered and organized paperwork by collecting and stapling customer receipts, registering no-sales slips, posting void paperwork, processing associate sales slips, transaction void slips, and daily sales number print outs. Planned and deployed the strategic direction and execution of in-store merchandising programs, including signage, fixtures, merchandising, retailer promotion and consumer communications. Recorded daily sales of up to $3K and checked on daily updates regarding merchandise and price changes and damaged goods using the proprietary Papyrus SRG Connect Intranet system.

Bachelor Of Arts (B.A.), French

Activities and Societies: - International Education Exchange Council (IEEC) - Community Involvement Center (CIC) - Public Relations.

French, French History, Art, Phonetics, Grammar, Electives

Activities and Societies: - Study Abroad Program in Aix-en-Provence, France - Immersion in the south of France - Excursions around.