Laurel Defrang-Peterson Email & Phone Number

Remote

Edmonds, Wa

Used business development, administrative consultation, and customer management skills to provide business support to a variety of customers in a number of different industries.-Transcribed interviews for video production companies, including Microsoft (2003-present) for beta and other software applications, customer testimonials, evangelistic sales training, Tech Summits, and Ignite, as well as other general transcription projects for advertising and marketing companies and independent… Show more Used business development, administrative consultation, and customer management skills to provide business support to a variety of customers in a number of different industries.-Transcribed interviews for video production companies, including Microsoft (2003-present) for beta and other software applications, customer testimonials, evangelistic sales training, Tech Summits, and Ignite, as well as other general transcription projects for advertising and marketing companies and independent producers, and mental health reports for a mental health professional.-Post-production closed captioning for local public television station, KBTC.-Assisted commercial real estate brokers/property managers with day-to-day tenant needs and requirements, including updating lease files, maintaining certificates of insurance, and miscellaneous tenant correspondence.-Worked in the sales and marketing department of a product technology company to streamline their marketing campaigns, including online marketing research; creating sales presentation materials; as well as assisted in the documentation, creation, and compilation of a user instruction manual for the company’s Dynamics CRM system.-Worked as an independent Consulting Business Administrator for a niche marketing and branding company creating and writing correspondence and emails focused on business development and service introduction and performed research on behalf of client needs. Show less

Remote

Supported Designated Managing Broker and Managing Broker, focusing on audit and compliance in areas such as verifying transaction listings, broker license retention, WA DOL licensing suspensions/expirations, OpCity agent verification, marketing/advertising submissions, and creating and distributing bi-weekly newsletter.

Bothell, Wa / Remote

Assisted customers via email, chat, and phone, providing support, instruction and navigation, and troubleshooting for a technology software platform.

Everett, Wa

Supported Customer Engineering by assisting customers via phone, email, and in person with electrical service requests, scheduling inspection notifications, and processing payments.

North Seattle

The Jeff Snow GroupProvided real estate assistance.AppenAdministrative AssistantSupported onsite and remote staff members with various requests, including submitting expense reports, travel planning, reception, mail monitoring and distribution, and compiling procedure documents onto internal SharePoint site.City of SnohomishExecutive AssistantProvided support to City Clerk/Human Resources Manager and the Mayor. Managed Mayor’s calendar and telephone… Show more The Jeff Snow GroupProvided real estate assistance.AppenAdministrative AssistantSupported onsite and remote staff members with various requests, including submitting expense reports, travel planning, reception, mail monitoring and distribution, and compiling procedure documents onto internal SharePoint site.City of SnohomishExecutive AssistantProvided support to City Clerk/Human Resources Manager and the Mayor. Managed Mayor’s calendar and telephone messages. Assisted with year-end archiving of personnel records. Transcribed meeting minutes. Created spreadsheets and mailings. Assisted with special projects as assigned. Show less

Greater Seattle Area

Facilitated the daily running of a busy residential and commercial property management company by performing essential duties of the business.-Processed new tenant applications and performed credit checks. -Prepared and tracked move-in and move-out tenant paperwork. -Input new leases and updated existing leases. -Notice to vacate processing and follow-up. -Created delinquency reports and adverse action letters. -Input and tracked maintenance technician… Show more Facilitated the daily running of a busy residential and commercial property management company by performing essential duties of the business.-Processed new tenant applications and performed credit checks. -Prepared and tracked move-in and move-out tenant paperwork. -Input new leases and updated existing leases. -Notice to vacate processing and follow-up. -Created delinquency reports and adverse action letters. -Input and tracked maintenance technician time/timesheets for accuracy. -Processed incoming work orders and miscellaneous tasks, including certificate of insurance, researched and contacted vendors and subcontractors for special projects, maintained emergency tenant contact notebook, check deposits, assisted with monthly distribution of tenant statements.-Created correspondence and reports Show less

Seattle, Wa

Supported sales department by coordinating sales and marketing materials, in order to assist project managers and account executives in preparation for presentations, proposals, and RFPs in response to potential job and increased sales opportunities. Researched prospective and relevant lead sources, in order to create lead-generated lists for salespeople, based on geographical, industry, and vertical market criteria. Updated existing and new customers in Salesforce. Prepared and routed… Show more Supported sales department by coordinating sales and marketing materials, in order to assist project managers and account executives in preparation for presentations, proposals, and RFPs in response to potential job and increased sales opportunities. Researched prospective and relevant lead sources, in order to create lead-generated lists for salespeople, based on geographical, industry, and vertical market criteria. Updated existing and new customers in Salesforce. Prepared and routed project and agreement files to internal stakeholders. Show less

Bachelors, Business Administration

Certificate, Technical Writing - Inclusive

Certificate, Project Management

Associates, Dietetic Technology