Laurel Jackson Email & Phone Number

Farmington Hills

Director for the Cancer Center:Responsible for providing administrative leadership for planning, organizing, and directing strategic planning, quality of care, patient/customer care services, research initiatives, educational, and financial oversight of the Beaumont Health Cancer Center. In my first week as Director of the Center, and while coordinating and overseeing the implementation of Epic, I discovered a $325,000 billing error. Working collaboratively with my team members, we resolved and corrected the problem and collected the revenue. While investigating new process improvements, I researched and added a new CPT billing code for Dieticians and Nurses resulting in $116,900 additional yearly revenue. While investigating our vendor contracts I discovered an Ultrasound machine we no longer utilized, cancelled the contract and reduced annual expense by $7800. While analyzing our Beaumont billing processes, I discovered a discrepancy of $190,000 owed to the Center, from uncollected CT revenue which I was able to get allocated back to the Center. It is my experience in financial management that allows me to provide the oversight necessary to continue to analyze and improve revenue in multiple arenas.Through daily operations and support of the function of the Cancer Center Leadership Council, supports and facilitates the work and the practices of physicians who are involved in the care of oncology patients. Acts as a leader and facilitator between various oncology physician practices and oncology services at Beaumont Health Cancer Center and its resources to implement directives. These functions are fulfilled in concert with the leadership provided by Beaumont Health hospital administrators.Advanced Technology Treatments at Beaumont include: 4D CT Imaging, Stereotactic Body Radiosurgery, and High Dose Rate Brachytherapy (HDR) for breast, prostate, gynecologic, skin, and head and neck cancers. Beaumont cancer center is an approved HDR training site.

Greater Detroit Area

Provides management of financial and administrative activities for The Department of Surgery at the following locations: Columbus, Detroit, Fairlane, Gross Pointe, Lakeside and West Bloomfield. The responsibilities for this position include human resources, program/business development, strategic planning, regulatory compliance and other fiscal and administrative roles for the divisions of Colon & Rectal and Plastic & Reconstructive Surgery.In addition, this position is administratively responsible for the operations of the facilities, materials and personnel in the support staff of the department. Operationalizes changes to ensure cost, quality, and satisfaction targets are achieved. Develops and monitors the budget, outcomes in finance, quality and satisfaction, program and clinical improvements, staffing levels and performance. Grew product line with development and implementation of a state-of-the art Colon & Rectal Laprascopic Clinic at the Columbus Colonoscopy Center which included all marketing and strategic plans.

Greater Grand Rapids, Michigan Area

Leadership to support the health center in all aspects of operations, business plan development, problem-solving, and change management. Ensure fiscally sound results. Initiates improvement within the health center, and assists in annual plans, budgets, and meeting performance goals. Investigated and implemented a state-of-the-art electronic health record system allowing providers, faculty members and nursing students to electronically chart patient data. The Practice Partner EHR system was implemented in time for the center to accept over 500 pediatric patients who are under the Children's Healthcare Access Program (CHAP), a Priority Health program that serves families with low incomes. Manage and serve a diverse clientele from the inner city, as well as GVSU faculty, staff and students. Ensure that the direction of the Family Health Center is congruent with the leadership values and strategic direction of the GVSU organization. Marketing, brochures, and website development (see www.gvsu.edu/fhc).

Greater Grand Rapids, Michigan Area

Compile, analyze, research and report regional economic statistics for local employers and The Right Place website. Quarterly data collection for the national Cost-of-Living Index (COLI).

Greater Grand Rapids, Michigan Area

Taught Healthcare Management.The course provides an introduction to the basic concepts of health care management, including problem solving, planning, organization, motivation, leadership, and group process. Course objectives included: A basic knowledge of financial management in a healthcare setting, appreciate the importance of coding and documentation, be familiar with medical malpractice issues and lawsuits, complete HIPPA certification, distinguish a diagnostic decision support system, identify the key components, challenges and benefits of clinical decision support, identify the models of a clinical decision support system, recognize the role of healthcare management and participate actively as team members, understand the importance of integration and interoperability in the standardization of healthcare information technology, and understand the role of electronic health record and challenges to its adoption.

Greater Grand Rapids, Michigan Area

Responsible for the overall management of this challenging six surgeon practice. Hired, trained and motivated a support staff of 22. Provided assistance and direction in the development and management of the annual operating budget. Implemented an office computer network and launched a highly innovative internet-based billing and scheduling program which streamlined the billing and collections process. Other projects and improvements completed include contract negotiations, corporate e-mail accounts, an office renovation, restructuring of staff to increase productivity and eliminate expense, and website development. I prepared all information for the biweekly board of directors meeting, as well as being an active participant.

Greater Detroit Area

Manager: Complete management of daily activities including staff supervision and work distribution for five divisions with the Department. Accountable for preparation of budget and adherence to budget guidelines for 44 physicians at 33 satellite sites. Compiles financial and operating reports that identify and recommend changes to improve performance, divisional, department and product line. Improved management reporting through direct communication with the chairman and division heads. Reported directly to the Vice President of Ambulatory Care for the Henry Ford Medical Group. Financial Analyst: Increased financial reporting and created more effective productivity-monitoring reports. Monitored revenue and expense reports for appropriate expense allocation and cost control. Graphs and charts were introduced to demonstrate reduced expense and overall profitability. Regulated clinic-scheduling activities for process improvement opportunities. Prepared and implemented departmental budget. Oversaw research grant management. Information Systems Coordinator: Administration, integration and implementation of Department computer system in conjunction with the System network. Responsibilities included maintenance and system knowledge of 30 stand-alone PCs, various printers and modems, and a UNIX server. Understanding of System applications such as the Corporate Data Store, Electronic Residency Application Service, and MIMS CarePlus were required. Experience includes both IBM and Apple computer systems.

Greater Detroit Area

Analyzing financial statements and performing independent audits.

Mpa, Public Administration

Activities and Societies: Member, Grand Valley State University Alumni Association

Mha, Financial Management

B.A., English

Certification, Micro Computer Applications in Business and Education