Responsibilities include:- Manage project scope and external and internal work items required for successful implementation.- Analyze and communicate specific client workflows and data integration needs.- Manage customer relationships before, during, and after implementation.- Solicit and evaluate business requirements through interviews, documentation and/or procedures.- Provide detailed analysis resulting in clear, concise and unambiguous system requirements. - Document use cases to cover all alternate and exception flows. - Supplement use cases with real world scenarios.- Represent Practice and Provider viewpoints in analyzing problems and identifying technical solutions.

Supporting Social Engagement initiatives including Ratings & Reviews, Questions & Answers, and the MySears and MyKmart Communities.

Developed a responsive support community website powered by Salesforce to aid in reducing call center volumes and improving customer loyalty.

Managed Sears and Kmart customer community websites.- Member acquisition & engagement- CRM- Reporting- Lead retention efforts through migration

Community management

Territory sales representative