Laure Moreau

Laure Moreau Email and Phone Number

Group customer service manager @ Allianz Trade
Paris, FR
Laure Moreau's Location
Greater Paris Metropolitan Region, France
About Laure Moreau

I support teams to implement customer marketing projects, BtoC and BtoB, in the service sectors:- Launch and management of customer relations teams (telesales and customer service),- Deployment of digital tools and training of teams (CRM, Chat, webservices, web platform),- Development and coordination of omnichannel customer marketing campaigns (print, digital).

Laure Moreau's Current Company Details
Allianz Trade

Allianz Trade

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Group customer service manager
Paris, FR
Laure Moreau Work Experience Details
  • Allianz Trade
    Group Customer Service Manager
    Allianz Trade
    Paris, Fr
    View
  • Allianz Trade
    Group Customer Service Manager
    Allianz Trade Apr 2023 - Present
    Paris La Défense
    View
  • Vocalcom
    Consultante Avant-Vente
    Vocalcom Jul 2022 - Apr 2023
    View
  • Davidson Consulting
    Consultante Senior
    Davidson Consulting Nov 2020 - Jul 2022
    - Carrefour : Amélioration de la performance des partenaires de la DSI (mission 6 mois)- Samsung Electronics France : E-store contact center manager (mission 12 mois)
    View
  • Allianz Trade
    Customer Service Officer
    Allianz Trade Sep 2020 - Nov 2020
    Ville De Paris, Île-De-France, France
    View
  • Ovo Energy
    Customer Service Manager
    Ovo Energy Jul 2019 - Jan 2020
    Paris
    Main results: implementation of the omnichannel customer service
    View
  • Speak33
    Responsable Pilotage Vente Directe
    Speak33 Apr 2018 - Jul 2019
    Région De Paris, France
    Clients : MÉDICIS RETRAITE / ENI
    View
  • Associative Movements
    Marketing Communication Expert
    Associative Movements Jan 2013 - Mar 2018
    France
    2016/2017 : Phoning Manager - Electoral campaign - Volunteer2015/2017 : Co-manager of a local office - Passerelles et Compétences - Volunteer2013/2015 : Member Relations Manager - Entreprendre pour la France - Volunteer
  • Laser Loyalty (Bnpp Galeries Lafayette)
    Head Of Market, Prepaid Division
    Laser Loyalty (Bnpp Galeries Lafayette) Jan 2010 - Jan 2012
    Paris, France
    Results: The VISA co-branded bank prepaid card was retained in shopping malls, and a Youkado by kyrielles co-branded gift card was designed and marketed in Monoprix stores.
    View
  • Cofinoga
    Operational Marketing Officer
    Cofinoga Jan 2006 - Jan 2010
    Paris, France
    Results: up to 10,000 argued contacts in transmission, 1,000 CA in reception, and 5,000 letters / month. 60% of activity recruitments from telemarketing. Project manager web platform for gift cards.
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  • Vertical-Mail
    Head Of Publicity
    Vertical-Mail Nov 2002 - Dec 2005
    Paris, France
    Results: Sector development of a client portfolio. €60K in annual sales.
    View
  • Acticall Sitel
    Project Manager
    Acticall Sitel Oct 2000 - Jul 2002
    Paris, France
    Result: training, launching and steering a cell of 40 telecounsellors for a telephone operator.
    View

Laure Moreau Skills

Communication Marketing Management Marketing Communications Pilotage De Projets Web Project Management Marketing Digital Relation Client Techniques Commerciales Marketing Direct Business To Business Satisfaction Du Client Interaction Avec Les Consommateurs Collecte De Fonds Service Client Management Direct Cahier Des Charges Fonctionnel Gestion Des Clients Formation Au Service Client Pilotage De Projets Digitaux Campagnes Print Suivi De Projets Portefeuille Clients

Laure Moreau Education Details

Frequently Asked Questions about Laure Moreau

What company does Laure Moreau work for?

Laure Moreau works for Allianz Trade

What is Laure Moreau's role at the current company?

Laure Moreau's current role is Group customer service manager.

What schools did Laure Moreau attend?

Laure Moreau attended Emlyon Business School, Neoma Business School, Université De Cergy-Pontoise, Neoma Business School.

What skills is Laure Moreau known for?

Laure Moreau has skills like Communication Marketing, Management, Marketing Communications, Pilotage De Projets Web, Project Management, Marketing Digital, Relation Client, Techniques Commerciales, Marketing Direct, Business To Business, Satisfaction Du Client, Interaction Avec Les Consommateurs.

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