- Supporting Information Security Enablement programs though new data field processing & PHI masking- Driving workflows that support our Enterprise data management standards - Working to understand regulatory and security requirements, ensuring deliverables are created in alignment with related requirements - Developing and documenting best practices impacting all operational areas within the organization

- Used both hard data analysis and qualitative evaluation to identify, determine, and resolve root issues - Used SQL, SIGMA, and other data tools to identify, quantify, and prioritize business issues and pain points- Analyzed trends to deliver clear and compelling data story to stakeholders - Designed elegant solutions that favor automation, work prevention, and product enhancement over manual workflows - Partnered with key stakeholders to implement solutions and achieve objectives- Wrote, edited, implemented internal user and vendor workflows and directives to drive long-term efficiency, effectiveness, and optimization across key stakeholder teams- Designed and executed projects via A3 report process- Responsible for defending and maintaining the integrity of the Denials Service within Revenue Cycle Management

- Developed & optimized workflows to fit a changing, fast-pasted environment- Developed Knowledge Centered Service (KCS) resources for business teams and customers- Worked closely with Development and Product teams to improve workflows and outcomes- Collaborated with internal stakeholders to standardize processes and support models- Provided technical support for API customers

- Provided advanced technical support to healthcare providers, technicians, and billers via voice and CRM- Tested pilot and beta products, ran smoke tests, provided feedback, bug reports, and suggestions to developers- Created functionality and knowledge resources through the Knowledge Centered Service (KCS) framework

- Private Math Tutor: provided private tutoring to students who required extra support- Teaching Assistant: facilitated office hours for students, explained and demonstrated mathematical concepts- Grader for Algebra, Calculus II, Mathematical Analysis, and Intermediate Russian Language courses