Lauren Binette Email & Phone Number

Greater Atlanta Area

• Understand customer use cases to closely analyze and understand production issues, and dig into root causes while being an effective liaison between clients and engineering
• Troubleshoot, debug, analyze logs, and propose bug fixes or architectural changes to improve and streamline the HMX system
• Contribute to the end-user experience by helping to build out helpdesk support and automation initiatives, including enhancing chatbot capabilities
• Effectively resolve customer issues by diagnosing platform bugs and creating FAQs while maintaining a customer-first approach.

• Bizness Apps was acquired by Think3/Crossover in May 2018.
• Act as a liaison between internal teams to ensure customers’ needs are being met; coordinating with sales, training, implementation, technical support, engineering, and software development team as necessary.
• Serve as an escalation point for issues that impact the customer’s success.
• Ensure swift resolution of account issues, by leveraging resources from cross-functional teams

• Serve as trusted advisor, consultant and market industry expert
• Responsible for building successful relationships with clients as measured by retention, profitability, growth, and customer satisfaction

Greater San Diego Area

• Serve as a relentless advocate for clients, providing exception front line support, and doing whatever it takes to ensure client success
• Provide technical support through advanced troubleshooting to clients

Greater San Diego Area

• Responsible for processing, compiling, and managing comprehensive energy assessment data, creating reports for customers and clients (internal and external), and providing support in all program operations as needed
• Process and manage energy assessment data in multiple secure database environments
• Conduct energy analyses using software modeling tools, internal and client based

Residence Inn Atlanta Kennesaw

• Verify on-property event planning and execution, while providing on-property sales support to general and regional managers
• Serve as primary point of contact for guest organizing and attending meeting events at property and ensuring their end-to-end experience operated smoothly

Residence Inn Atlanta Kennesaw

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, cancellations and secure payment
• Maintain all daily hotel records of guest arrivals, departures, request and services while conducting all front of house guest support and hospitality

Greater Atlanta Area

• Assisted in launching multiple successful marketing campaigns
• Served as a leader for experiential marketing programs: responsible for communication and selling to customers while relaying vital location and demographic information to the client
• Worked in an efficient team environment to ensure program goals were always met while working with several leading companies and brands

Greater Atlanta Area

• Responsible for creating diverse, written advertisements under strict time constraints
• Created over 40 successful, written advertisements