Lauren Binette Email & Phone Number

Greater Atlanta Area

• Understand customer use cases to closely analyze and understand production issues, and dig into root causes while being an effective liaison between clients and engineering• Troubleshoot, debug, analyze logs, and propose bug fixes or architectural changes to improve and streamline the HMX system• Contribute to the end-user experience by helping to build out helpdesk support and automation initiatives, including enhancing chatbot capabilities• Effectively resolve customer issues by diagnosing platform bugs and creating FAQs while maintaining a customer-first approach.

Bizness Apps was acquired by Think3/Crossover in May 2018. • Act as a liaison between internal teams to ensure customers’ needs are being met; coordinating with sales, training, implementation, technical support, engineering, and software development team as necessary.• Serve as an escalation point for issues that impact the customer’s success.• Ensure swift resolution of account issues, by leveraging resources from cross-functional teams

• Serve as trusted advisor, consultant and market industry expert• Responsible for building successful relationships with clients as measured by retention, profitability, growth, and customer satisfaction

Greater San Diego Area

• Serve as a relentless advocate for clients, providing exception front line support, and doing whatever it takes to ensure client success• Provide technical support through advanced troubleshooting to clients

Greater San Diego Area

• Responsible for processing, compiling, and managing comprehensive energy assessment data, creating reports for customers and clients (internal and external), and providing support in all program operations as needed• Process and manage energy assessment data in multiple secure database environments• Conduct energy analyses using software modeling tools, internal and client based

Residence Inn Atlanta Kennesaw

• Verify on-property event planning and execution, while providing on-property sales support to general and regional managers• Serve as primary point of contact for guest organizing and attending meeting events at property and ensuring their end-to-end experience operated smoothly

Residence Inn Atlanta Kennesaw

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, cancellations and secure payment• Maintain all daily hotel records of guest arrivals, departures, request and services while conducting all front of house guest support and hospitality

Greater Atlanta Area

• Assisted in launching multiple successful marketing campaigns • Served as a leader for experiential marketing programs: responsible for communication and selling to customers while relaying vital location and demographic information to the client • Worked in an efficient team environment to ensure program goals were always met while working with several leading companies and brands

Greater Atlanta Area

• Responsible for creating diverse, written advertisements under strict time constraints• Created over 40 successful, written advertisements