Lauren Borg Email and Phone Number

In my role as People and Culture Adviser, I provide efficient and effective coordination of the commission’s recruitment and workforce planning activities. I support the entire employee lifecycle, with a key focus on providing key support to line managers in strategically planning their resource needs and recruiting staff. I am also responsible for coordinating and managing other key people and culture functions from onboarding to exit and manage employee relations cases where required. Key Responsibilities: • Work with managers to identify resourcing needs and develop sourcing strategies• Coordinate role advertising, interviews and appointment processes• Manage the onboarding and induction of new employees• Provide ongoing support to employees and managers with general people and culture matters• Maintain people and culture intranet pages, policies and processes• Triage and manage shared inbox and ticketing system• Coordinate and deliver ongoing monthly employee reporting

In my role as Customer Service Attendant, my primary responsibility is to provide excellent customer service to all visitors to the MCG, whilst ensuring safety and comfort. I assist with and resolve customer queries, and work with Supervisors and Security as required when incidents occur. Key responsibilities: • Greet & welcome customers on approach• Provide customers with up to date information on the venue, location of amenities and recall specific event details• Demonstrate a proactive approach to anticipating customer needs and resolving customer issues• Monitor precinct for any potential OH&S risks, check area for any hazards and respond to incidents by advising supervisor or security. • Provide accurate and timely reporting in relation to incidents within the facility, in line with OH&S requirements

In my role as Talent and Programs Advisor, I provide high level support across two portfolios; Employment Programs and Redeployment support. I lead the program and case management of the Youth Employment Scheme, Youth Employment Program, Cadetship and Intern Programs. Key Responsibilities: • Provide advice and work collaboratively with business areas to identify, develop and implement innovative solutions that support departmental strategy across employment program services• Coordination of end-to-end recruitment of Youth Employment Scheme, Cadetship and Internship Program positions, including panel scheduling, reference checks, on boarding, generating offer/placement documentation and facilitating the induction process • Successful program management and delivery of Youth Employment Scheme and Cadetship Program across the portfolio, including regular reviews and assessment of the programs impacts, and representation of the department at Whole of Victorian Government Forums• Educate the business on recruitment/placement processes, best practice recruitment methodologies and legislative requirements • Provide advice to business areas in relation to a variety of employee related queries and seek advice from other areas of the department including payroll, learning and development and workplace relations to ensure their query is resolved in a timely manner• Oversee the pre-employment and background checking process

In my role as Office Manager, the purpose of my role was to ensure the smooth operation of the RCH Foundation office and be the first point of contact for the office. My role was responsible for the effective maintenance of the office, equipment, meeting rooms and support systems. Key responsibilities: Office Managemento Recruiting, supervising and training volunteer, internship and student placement program participants o Manage purchase orders system, stationery supplies, procurement contracts, servicing and maintenance of equipmento Manage bookings for RCH Foundation vehicles, plus servicing and maintenanceo Coordinate mail systems both outgoing and incoming and courier bookings o Manage booking system for Fundraising Resource Centre and ensure it is fully equipped at all timesHuman Resourceso Support the Director, People & Culture with a variety of improvement projects o Conducting new employee inductions o Processing of fortnightly payroll and salary packagingo Manage the HRIS system (Bamboo HR) and train staff on how to use the systemo Develop and manage policies and procedures Finance o Management of company credit card and purchase order systemso Monthly reconciliation of supplier accounts and coordination of invoiceso Assist accounts with managing the reconciliation of donations between Salesforce and Financial InstitutionsFacilities Management o Management of services including security, cleaning and property maintenanceo Oversee OHS including fire drills, ensuring equipment is tested and maintained and managing maintenance scheduleo Assist with the management and implementation of development and capital projects

In my role as Recruitment Consultant I managed a caseload of employers and jobseekers and participated in the recruitment process from beginning to end. I was responsible for sourcing candidates, performing preliminary interviews, resume and interview preparation, scheduling and organising employer interviews and provided overall management to achieve successful recruitment outcomes. My role focused on building relationships, not only with candidates, but also employment partners, job active providers, and other key stakeholders.

In this role I worked closely with the Aboriginal and Torres Strait Islander Programs team to support candidates through pre-employment training to successful employment in Victoria and Tasmania, as well as supporting corporate partnerships. Key responsibilities:• Providing high level administrative support across various programs• Providing application and recruitment support including assessing potential candidates for suitable positions, advertising vacancies, responding to enquiries and shortlisting applications • Liaising with employers, Jobactive Providers and the wider community to source candidates for jobs • Data entry using the Human Resources Management System (HRMS) and providing support and training to staff to use the system • Keeping accurate and up to date documentation regarding participants and placements• Completing program reporting (internal and external)• Developing and maintain relationships with employers to support their recruitment and placement efforts

In my role as National Administration Officer, I was directly responsible for AFL SportsReady National Office Management, Administration and Executive Manager Support. Key responsibilities: HR Support• Coordinated the advertising of all internal roles including creating job ads, fielding queries, organising interviews and following up correspondence• Prepared pre-commencement documents and items for new employees • Organised and conducted inductions for all new employees in the Victorian Office• Maintained and updated HR related documentsOffice Management• Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement• Coordinated maintenance and repair of office equipment• Supported Legal Counsel in ensuring the company met its OHS obligationsAdministration• Provided administrative support to the executive team• Fleet Management• Travel booking for all staff nationally• Reconciled credit cards for CEO and Executive Business Manager• Coordinated meeting room, & resource bookings and arranged catering• Responsible for all company purchasing of office supplies

In my role as Merchandise Operations Coordinator I assisted in the growth and development of the Essendon Football Club retail sales business including the Bomber Shop and Bomber Shop Online store. My key responsibilities included: • Driving the Merchandise team to ensure we made a positive impact on all customers we engaged with • Day to day customer service both in store and answering a high volume of customer email and phone queries • Assisted the Merchandise Operations Manager in managing all retail operations of the Bomber Shop including staff supervision, in store marketing, stock control and loss prevention• Managed match day merchandise outlets; including set-up, allocating staff, budgeting and liaising with stadium management• Assisted the finance department with monthly reporting and invoicing• Administration and data-entry duties

The main purpose of my role as a merchandise assistant was to provide a high level of customer service to all customers in store at the Tigerland Superstore and the online store.My key responsibilities included: • Provided a high level of customer service to all customers in store, on the phone and email• Stock management and in-store merchandising• Fulfillment of online orders• Worked at all match day and club events• Reconciled daily takings

The main purpose of my role as a temporary receptionist was to provide a high level of customer service to all internal and external clients in a very fast paced environment. I also assisted the finance department with various tasks. My key responsibilities included: • Provided a high level of customer service to all internal and external clients in a very fast paced environment• Answered/diverted all incoming calls to the club• Greeted and announced clients• Booked couriers• Stock control• Finance support including processing of invoices, credit card reconciliation and daily banking

The purpose of my role was to proactively promote and sell the full range of Richmond Football Club membership products and services to new and existing members and customers. My key responsibilities included: • Customer service over the phone, via email and in person• Processing of all new and existing memberships• Data entry• Reception support• Daily mail runs• Worked at all match day and club events• Internal servicing of fulfillment• General administrative tasks