Customer Development: Disney, Kohl's, Amazon, Quidsi, Duane Read, Military

• Worked inter-departmentally to develop and manufacture a quality product• Communicate regularly with domestic and foreign vendors• Acquired specifications and established tolerances • Complete thorough testing of all components and packaging• Perform random inspections on all incoming shipments to ensure an acceptable quality level• Perform routine inspections during the assembly of the product to ensure quality was met • Responsible for investigating and addressing customer complaints• Responsible for investigating the root cause of a quality issue and providing a solution• Responsible for ensuring product is consistent with specifications

• Communicated daily with customers in a clear, concise and professional manner• Proactively and successfully addressed customer issues that have escalated• Ensured all requests were completed in a timely manner and followed up with accordingly• Responsible to input orders using our ERP system• Tracked, documented and analyzed customer sales data to ensure an understanding of sales• Provided support to customers as well as internal team members