Lauren Rodgers Email & Phone Number

Cleveland, Ohio, United States

-Created an experience with every customer, one that goes above and beyond any retail expectations-Established lasting and meaningful relationships while inspiring customers to become their best selves-Represented the brand and provided customers with knowledge of products and in-house labels

Granger, Indiana

•Greeted and checked-in all patients for evaluations, surgeries, and follow-up appointments•Scanned drivers licenses, insurance cards, registration forms, medication lists, treatment notes, etc.•Determined correct consent form for patients coming in for surgery•Worked with nurse to secure medical clearances for patients in preparation for surgery•Answered questions about fees, insurance, scheduling, appointments, post-op care, etc.•Documented post-op calls and relayed instructions to patients before and after surgery•Updated patient information and documented interactions with patient and/or referring office to optimize care•Coordinated with referring dentist offices to obtain imaging, referrals, and dental insurance information for mutual patients in preparation for appointments•Performed COVID-19 screenings and took temperatures of all patients coming in for appointments

Cincinnati, Ohio

•Assisted Marketing, Event, Education, Safety, and Workforce Development departments with administrative and program responsibilities, including: mailings, class preparation, ordering supplies, writing minutes, scheduling classes/meetings/events, maintaining room calendars, and creating events in WebLink database •Entered construction project information into ACI Construction Connection plan room website, such as: bid date, time, and location, project location, owners, architects, engineers, and design team, bonds, completion time, estimate, description of project, and contact names•Followed up on projects to obtain any updates/addenda including: bid date change, bid results, and award information

Researched and wrote descriptions of event venues as assigned

Covington, Kentucky

•Identified and acquired new customers via data mining, on-the-ground visits, and telemarketing in order to expand the company’s account base•Maintained regular contact with assigned account base via e-mail and phone calls to make sure account is informed of new titles and to obtain orders and re-orders•Scheduled meetings and visits with potential and current customers on sales trips and coordinated sales trip plans with sales director•Arranged travel with an emphasis on maximizing time and sales efforts on a budget•Researched and accessed new markets/book subjects and how to grow them•Pulled up-to-date sales reports to assist clients in buying decisions and prior sales histories •Analyzed sales data per account and for entire customer base to target growth opportunities and made sure sales goals are being met•Researched and attended trade shows with/as assigned by sales director•Represented AdventureKEEN core values and “Shop Local, Live Local” mindset in all business dealings in order to strengthen AdventureKEEN brand

Cincinnati Area, Ky

•Assisted in planning events for community, corporate and affinity groups, and leadership development in terms of registration prep, ordering supplies, setting up, logistics, and compiling materials for distribution •Served as BOLD and BoardBank website liaison for nonprofit agencies by coordinating agency fair presentations and board meeting observations in order to advertise for their organization and recruit BOLD class participants as potential, future board members •Maintained relationships with corporate contacts about annual volunteer T-shirt sponsorship, nonprofit agency contacts about coordinating donations, involvement in community events, posting their current board openings on BoardBank website, and BOLD presenters/applicants about logistics of BOLD class sessions •Managed team finances such as paying department credit card bills, generating and processing invoices, and making payments•Created volunteer project budget/supply lists for communication to corporate groups and planning purposes•Coordinated meetings, pick-up and delivery of supplies, schedules rooms, orders catering, and writes meeting notes•Served on Business Continuity Plan advisory committee for the organization and for the Volunteer Connection department in order to maintain and provide input on emergency procedures, contact information, structures, and processes•Scheduled and made payments for team member flights and hotel rooms for United Way Worldwide conferences •Executed and maintained accurate data entry of volunteer projects and personal volunteer contact information in Microsoft Excel and Microsoft Dynamics CRM program•Utilized JotForm to edit and updated current board opportunities posted on United Way’s BoardBank website•Created surveys for volunteer projects/leadership development programs through Survey Monkey and newsletters through MailChimp•Coordinated organizational T-shirt order, monitored inventory, and arranged distribution

Cincinnati Area, Ky

•Maintained volunteer T-shirt order, distribution, and inventory•Provided organization, planning, and support for corporate and affinity group volunteer projects, community events, and leadership development programs with registration, ordering, delivering, prepping, setting up supplies, and compiling documents for distribution •Coordinated meetings, pick-up and delivery of supplies, scheduled rooms, ordered catering, and composed meeting notes•Managed team finances such as paying department credit card bills, processing invoices, and making program payments•Scheduled and made payments for team member flights and hotel accommodations for conferences •Created volunteer project budgets/supply lists for communication to corporate groups and planning purposes•Executed, cleaned up, and maintained accurate data entry of volunteer projects and personal volunteer contact information in Microsoft Excel and Microsoft Dynamics CRM program•Performed general office duties such as delivering mail, updating calendar, and maintaining office supply inventory•Utilized jotform.com to edit and update current board opportunities posted on United Way’s website•Demonstrated proficiency in Microsoft Office applications including Word, PowerPoint, Excel, Outlook, and Publisher

Cincinnati, Ohio

-Greeted event attendees of Horseshoe Casino-Answered event attendee questions-Directed event attendees to areas within casino-Scanned tickets at entrance and exit to events

-Recommended books to customers based on individual preferences -Assisted customers in finding books in-store -Answered customer questions about in-store books or releases-Entered book order data into computer program-Executed transactions at cash register -Organized and shelved books, magazines, and other merchandise

-Directed customers to plants, produce, grocery items, and other merchandise on the property-Recorded, unloaded, and stocked shipments of plants, produce, grocery items, and other merchandise from delivery truck-Assisted customers in loading plants and soil into cars-Performed cash register transactions-Entered special orders into excel spreadsheet -Maintained plants by straightening, watering, and weeding-Researched and wrote descriptions of plants for signs to display

Blue Ash, Ohio

-Obtained electronic or hard copy plans and specifications for bidding civil engineering construction projects in the North and South Carolina markets-Initiated several outgoing phone calls and e-mails requesting bid documents-Responded to incoming calls by answering questions about the advertising service, offering benefits to general contractors, subcontractors, and suppliers using the software as well as confirming the receipt of documents

Cincinnati, Ohio

-Closed and purged case files-Prepared case files for effective storage and retrieval -Recorded case file data using Microsoft Excel

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Alternative Breaks, Newswire (Xavier University's Newspaper), The Athenaeum (Xavier University's literary.

Graduate Certificate, Denver Publishing Institute

A month-long, 6 credit hour, graduate-level program of lectures, workshops, and assignments on book acquisition and production, evaluating.

Global Studies- Europe

Activities and Societies: Dean's List: Fall Quarter 2008, Winter Quarter 2009