Channel Enablement | Business Strategy and Operations | Marketing and Communications | Project/Program Management | Sales -Services, Solutions, Customer SuccessResults-driven Senior Project Manager with a proven track record of driving operational excellence and fostering growth in global technology organizations. Adept at leading cross-functional teams, I bring extensive experience in program management, business transformation, and strategic planning. My expertise in optimizing processes, enhancing communication, and delivering automation solutions has consistently contributed to increased efficiency and profitability.As a Global Program Manager, I have successfully executed complex initiatives, supported channel migration to SaaS, and collaborated with internal and external stakeholders to achieve strategic objectives. My ability to integrate distributors into partner acceleration programs and deliver product collateral has been recognized with the Collaborator Award.During my tenure as a Global Program Manager, I enabled sales to meet aggressive targets, supported product expansion efforts, and championed capacity planning for operational support teams. I received the prestigious Dell Champion Award in 2021 for my contributions to business growth and transformation.My career is characterized by a commitment to operational excellence, strong leadership, and a talent for optimizing processes. I am eager to leverage my skills to contribute to the continued success of forward-thinking organizations.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 32886
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Resell Ops Partner ManagerServicenowRound Rock, Tx, Us
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Sr Sales Operations Program ManagerServicenow Jun 2024 - PresentRound Rock, Texas, United StatesDefine and execute program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launchEnsuring comprehensive planning including post sale readinessDefine & manage KPI’s (leading, lagging indicators) across product lifecycleAccountable for identifying and driving action plans cross-functionally to improve KPI’sMobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projectsDevelop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectivesDrive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with qualityLead NPI launches, refining & optimizing processesConduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisionsDeliver progress updates to stakeholders and leadershipContinuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.
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Senior Project Manager, Partner Business ModelsVmware Jul 2022 - Jan 2024Round Rock, Texas, United StatesChampioned and spearheaded transformative global operational initiatives facilitating the seamless migration of the channel to automated SaaS solutions. Collaborated closely with cross-functional development and engineering teams to deliver automation through API integration. Overcame critical challenges and obstacles by relentlessly driving progress and inspiring partner engagement and commitment, fostering a unified collaboration to project execution.• Led global operational programs supporting channel migration to SaaS, collaborating with development and engineering teams to deliver automation via API.• Integrated Distributors into Partner Acceleration Programs in alignment with business leadership.• Delivered monthly webinars and product collateral to Distributors, Partners, and Resellers.Recognized with the Collaborator Award in September 2023. -
Field Marketing, Strategic Partner Marketing & Operations Global Program ManagerDell Nov 2019 - Jul 2022United States• Supported operational programs for DT Access (Dell as a Distributor for VMWare).• Enabled Sales to meet AOP and supported expansion efforts.• Delivered Ops strategy supporting Order processing/fulfillment, cross functional communication, team building, internal and external relationship management.• Worked with VMware product expansion (Subscription, Carbon Black, Pivotal, Workspace One, etc.).• Developed KPI dashboard for Business leaders and led Business Transformation Initiatives.• Lead weekly Operational calls between VMW and Dell • Introduced EOM, EOQ, Ops support rooms to expedite order cycle time• Managed communications to cross functional teams Received the Dell Champion Award in 2021. -
Proj Prog Mgmt Sr. AdvisorDell Oct 2015 - Nov 2019Round Rock, TexasManaging the operational business between Dell and AT&T to improve process and drive efficiency. Working with multiple cross functional teams for day-to-day Order Management including but not limited to Order processing, Fulfillment, Logistics, Deployment, Invoicing, and IT services.Manage product transition on Quarterly basis, review Roadmaps, collaboration with sales leaders and stake holders to drive the business. FY17 results- 10-day reduction is OCT (order cycle time) Avg SLA 96%6.2M cost savings for CFI servicesAutomated reporting for reduction in manual effort of 10 hours/monthTransition IT help desk from India to US with Services SLA metrics improved to 100%Doubled revenue growth.
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Global Financial Analysis AdvisorDell Jun 2013 - Nov 2019Round Rock, TxCollaborating with Large Accounts, Sales, and collections teams to deep dive/ root cause any gaps and or breaks in current process; identify and bridge those gaps, to streamline process for both Dell and the customer, resulting in an overall green state of health and reconciled account.
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Sales Support Operations Specialist AdvisorDell Computer Jul 2012 - Jun 2013Round Rock Texas
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Senior Sales Support RepresentativeDell Aug 2009 - Aug 2012
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Senior Customer Care AnalystDell Feb 2006 - Aug 2009
Lauren Harper Education Details
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Social Work
Frequently Asked Questions about Lauren Harper
What company does Lauren Harper work for?
Lauren Harper works for Servicenow
What is Lauren Harper's role at the current company?
Lauren Harper's current role is Resell Ops Partner Manager.
What schools did Lauren Harper attend?
Lauren Harper attended Southwest Texas State University.
Who are Lauren Harper's colleagues?
Lauren Harper's colleagues are Vernethia Kirksey, Gayathri Rajan, Monique Howard, Segan Subramanian, Shiva S., Charles Steiner, Connie Cao.
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Lauren Harper
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