- Employed management techniques and coaching skills which resulted in an 80% increase in the department’s revenue as well as exceeded department goals by 20%- Managed 10 field technicians by monitoring job performance and distributing service calls based on location, qualifications, and best fit for the work requested- Supervised 5 customer service representatives by delegating tasks to ensure fluid department operation as well as advising representatives on call priority and problem resolution- Recorded the department’s revenue by constructing Excel spreadsheets with formulas that capture information including: technician’s individual revenue, total daily revenue, monthly goals, comparison of previous year’s monthly revenue, as well as percentages to ascertain progress- Assisted in redeveloping service agreements by increasing customer value in order to attract new contract holders while also enhancing the customer experience for existing contract holders.

- Transcribed interviews and researched information on cases for attorneys- Sorted and scanned past and present cases into the electronic database- Aided the Director of Communication in managing the office’s website, composing press releases, and compiling a list of media contacts

- Developed and organized events around campus to promote the Bodybuilding.com brand- Supported Bodybuilding.com’s lifestyle by participating in the company’s programs and recruiting others to participate as well

- Organized external philanthropy events with Penn State’s fraternities and sororities and delegated responsibilities to 180+ members to comply with National Panhellenic standards- Developed new and maintain old relationships between the Alpha Phi sorority and the Penn State Campus- Collaborated with the Marketing and Recruitment teams to create a “brand” for Alpha Phi Fraternity- Arranged the schedule of activities that the members should participate in around campus in order to most effectively market the Alpha Phi brand

- Collaborated with management to determine work objectives that needed to be accomplished in order to schedule 7 summer season co-workers appropriately, and provided weekly update reports to management on task completion status- Created job assignments for the summer co-workers on a weekly basis based on management input- Developed and implemented a new scheduling system to increase employee work efficiency