A highly astute IT professional with experience as a PC/LAN analyst, SQL DBA, and deskside support specialist. Skilled in troubleshooting hardware and software, including repairs for Dell and HP laptops. Collaborated closely with HP and Dell for warranty parts, asset management, inventory, and laptop reimaging via Pixi. Currently pursuing ITIL and Security+ certifications at ACI Learning to secure advanced positions in the IT industry.When I am not immersed in a new program, hanging out with my 11 year old niece whom I have nicknamed "Biscuit" is where you will find me. She is my world. We enjoy talking on the swing set. I enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me about emerging tech, security jobs or system administration positions. lauren.e.shipley@gmail.com
-
Support SpecialistTegriaSan Antonio, Tx, Us
-
Payment ProcessorStrategic Aug 2021 - Jan 2023Managed daily payment adjustments for clients through effective email correspondence and inter-departmental communication.Collaborated closely with internal departments to swiftly resolve payment-related issues, ensuring client satisfaction.Administered accurate fee collections from clients, and proactively rescheduled payment dates and extended payment programs when necessary.Issued refunds, recovered negligent fees from clients, and meticulously updated the company system with payment and fee details.Delivered outstanding customer service during settlement and payment processes, meeting departmental standards for quality, quantity, and turn-around time. -
Technical Support AdvisorTaskus Dec 2020 - Aug 2021Addressed and resolved inbound customer inquiries, ensuring each issue was resolved from the customer's perspective.Collaborated with cross-functional teams to effectively resolve complex customer inquiries, maintaining a high level of professionalism.Managed a dynamic portfolio of advertiser inquiries, delivering timely and accurate support through email, chat, and phone channels. -
Deskside SupportPricewaterhousecoopers Nov 2019 - Mar 2020Conducted hardware troubleshooting, including re-imaging, hot swaps, and repairs, to ensure optimal workstation functionality.Collaborated with Dell and HP manufacturers to facilitate warranty-related repairs and replacements.Utilized ServiceNow for efficient task and incident documentation and managed the deployment of new-hire laptops and account setups.Provided exceptional customer service through face-to-face interactions, email, and phone support, while overseeing asset management and inventory. -
Technical Support SpecialistBd Carefusion Oct 2017 - Jul 2019Delivered expert support for Pyxisé medication technologies, assisting both internal and external customers with technical incidents and inquiries.Utilized Salesforce and SAP for comprehensive documentation and reporting.Demonstrated proficiency in SQL, performing advanced queries and analyzing data within complex database structures.Supported Supply Stations for hospitals globally, troubleshooting interface issues and performing database maintenance tasks, including data recovery and database rebuilds.Established and maintained strong relationships with nurses and staff through exemplary customer service and consistent support.
-
Service Desk AnalystUsaa Oct 2015 - Jul 2017Provided click-to-chat and Windows-based phone support for USAA, assisting users with proprietary software and technical issues.Offered remote assistance for inbound users, handled password resets, and provided support for LAN accounts within Active Directory.Contributed to the development of new knowledge-based articles for troubleshooting and investigation, enhancing support capabilities.Collaborated with upper management to support virtual machines using Citrix VMWARE administration and played a key role in training new hires. -
Personal Computer Local Area Network AnalystWells Fargo Aug 2007 - Dec 2013Offered second-level remote desktop support for the WFDC managed platform in a fast-paced help desk call center environment.Utilized advanced diagnostic tools and systems to resolve escalated workstation issues efficiently.Collaborated with the EUC configuration center for equipment imaging, shipping, and tracking, ensuring smooth operations.Provided formal feedback to Tier 1 teams to identify training and documentation needs, following established processes.Conducted training sessions and offered technical assistance to users and internal staff, enhancing overall team capabilities.
Lauren Shipley Education Details
-
Information Technology -
Certification
Frequently Asked Questions about Lauren Shipley
What company does Lauren Shipley work for?
Lauren Shipley works for Tegria
What is Lauren Shipley's role at the current company?
Lauren Shipley's current role is Support Specialist.
What schools did Lauren Shipley attend?
Lauren Shipley attended Aci Learning, Comptia.
Who are Lauren Shipley's colleagues?
Lauren Shipley's colleagues are Jessica J., Kaylen Matos, Jeffrey Johnson, Laura Lemke, Fatima Garo, Rodney Cordova Jr, Takeshi Bob Koyagi Pharmd.
Not the Lauren Shipley you were looking for?
-
Lauren Shipley
Salt Lake City, Ut3apexsystemsinc.com, vistastaff.com, gmail.com3 +150597XXXXX
-
Lauren Shipley
Servant Leader Cultivating Superior Client Experience And ServiceGreater Philadelphia4marylandrestaurants.com, collegesavingsmd.org, maryland529.org, aol.com10 +148443XXXXX
-
1aol.com -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial