Lauren Wright Email & Phone Number

Crowborough, GB

Brighton, England, United Kingdom

• In my current role, my responsibilities are, but not limited to,
• Advise on the TPR ER agenda, driving and developing good practice and outcomes on case management.
• Responsible for delivering best practice case management support and advice to leaders, managers and TPR people.
• Review and refresh, through a continuous improvement lens, and in alignment with the People & Culture Strategy outcomes, ER frameworks, processes, practices, and SLA’s.
• Ensuring that all ER frameworks, policies, practices, and guidance comply with UK employment legislation.
• To provide top-quality and benchmark ER advice, and deliver through innovative channels.

United Kingdom

• I provided advice on multiple people matters in line with employment law, policy, and procedure. My role includes but limited to:
• Managing a high caseload of a wide range of low-high risk employee relation cases, such as disciplinary, grievance, sickness absence, flexible working, capability, whistleblowing.
• Coaching managers on how to handle people issues in line with employment law, policy, and best practice.
• Deliver face to face employee relations training.
• Attending redundancy/restructure and TUPE consultations, taking notes, drafting redundancy/restructure and TUPE letters, supporting the People Partner’s throughout the process.
• Support the communication and implementation of any HR initiatives as required.

Hybrid

• I provided first line advice on all people related matters including absence management, investigations, discipline, grievance, capability, probation, flexible working, maternity and paternity. The tasks I am.
• Manage my own ER caseload including probation, sickness absence, disciplinary - all ER cases deemed as low-medium risk and support the People Partner on higher risk ER cases.
• attending redundancy consultation meetings, Drafting redundancy outcome letters, redundancy calculations
• Coaching all levels of management in people practices
• Collate and analyse management information and HR metrics, producing reports, spotting people risks and proposing solutions.
• Contribute to the development of HR policies, procedures, toolkits and training material.

Brasted, Kent, United Kingdom

• To provide advice and guidance relating to all manner of HR related queries, with a focus on recruitment, as well as provide administrative support. The tasks that I am involved in on a daily basis include:
• On-boarding – Right to Work checks, Reference checks, DBS etc.
• Variation to contract administration
• Providing advice in line with our policies and procedures
• Preparing documents and taking minute notes where HR representation is required e.g. Grievances, disciplinary’s etc.
• Drafting contractual documents

Royal Tunbridge Wells, Kent, United Kingdom

• Supported the multidisciplinary team with clinical and non-clinical practices in order to provide a holistic and patient-centred care. My key responsibilities included but were not limited to:
• Assisting patients with personal care ensuring dignity at all times
• Clinical observations on patients
• Assisting with medical duties, i.e. cannulation, blood sugar checks, catheters
• Providing palliative care

Crowborough, East Sussex, United Kingdom

• Undertook duties related to the daily personal care of residents, in accordance with agreed programmes of care and under the general guidance of senior staff. My key responsibilities included but were not limited to:
• To support each of the residents to remain as active and independent as possible within the constraints of their condition.
• Use initiative and imagination in helping residents succeed at familiar tasks.
• Work together with the team on goals that are directly relevant to daily life of each resident
• Demonstrate an ability to build and maintain relationships through good communication skills.

Tonbridge, United Kingdom

• My key responsibilities were but are not limited to:
• Advising policyholders on general queries and insurance claims, building policy-holder confidence by establishing and developing a strong rapport
• Managing a high-volume portfolio of fast paced claims through prioritising by individual circumstances from set up to settlement
• Liaising between internal teams, third party suppliers and policy holders
• Managing multiple activities, prioritising important and urgent tasks whilst maintaining the focus on the customer
• Negotiating settlement of claims both verbally and in writing

Royal Tunbridge Wells, Kent, United Kingdom

• My key responsibilities were but are not limited to:
• Screening road traffic accident claims that have a potential to be fraudulent
• Liaising with third parties for information for fraud investigation purposes via telephone or email
• Using various online tools/searches to make investigations such as social media and in-house fraud systems
• Ensuring compliance with the Data Protection Act

Royal Tunbridge Wells, Kent, United Kingdom

• My key responsibilities were but are not limited to:
• Handling a range of road traffic accident claims from start to finish
• Making decisions of the extent and validity of the claim
• Liaising with other companies throughout the claim to exhaust all information to make a decision
• Negotiating claim settlements
• Communication with customers/policyholders throughout the claim either by telephone or email

Royal Tunbridge Wells, Kent, United Kingdom

Whilst studying in full-time education I worked part-time with Superdrug as a Sales Advisor to develop my customer service skills. I provided advice and guidance to customers regarding merchandise, ensured the shop was in a presentable manner and manned the cashier when required.

Cipd Level 5 Diploma In Hr Management, Human Resources Development, Diploma

Cipd Level 3 Foundation Cert In Hr Practice, Human Resources Development, Foundation Certificate

Level 3 Award In Emergency First Aid At Work, Health

Mental Health First Aid

Mental Health First Aid Trained April 2019

Supporting Childrens Mental Health & Wellbeing, Certificate Of Participation

Safer Recruitment In Education Level 2, Recruitment, Level 2

The Care Certificate, Care

Education record

• 12 GCSE’s: B-C • BTEC Level 3 Subsidiary Diploma of Biology: Distinction • BTEC Level 3 (50% of National award) Health and Social Care.