•Worked with customers to conceptualise their idea.• Used Adobe Illustrator to create designs including but not limited to jewellery design, posters, signs and business cards.• Consistently met deadlines. • Utilised Trello to track and maintain on-time projects.

• Updated and added all current employees to SAP.• Generated employee barcodes for SAP and equipment.• Audited physical employee files.• Created and implemented a new onboarding process.• Conducted internal I9 audit.• Created spreadsheets to optimize compensation audits.• Created living spreadsheets to optimize internal I9 audits.• Performed cost analysis on all common purchases to reduce expenses.• Created and implemented a new physical filing system for employee files, medical files and benefit files.

• Aided HR in employee concerns.• Audited employee time cards in Paycor.• Entered and approved PTO requests.• Spearheaded the transition to a digital filing system.• Assisted in implementing new paperless processes for PTO requests.• Trained Managers in using Paycor to process employee PTO requests.• Scanned all paper employee files and uploaded them to Paycor. • Assisted in processing payroll in Paycor.• Generated journal entries and posts to the G/L in the accounting system for each payroll.• Posted payments to Paycor for each payroll in Plex accounting system. • Set up excel spreadsheets for expense reports. • Helped implement expense reporting through Paycor.• Created and managed employee files; kept files up to date.• Processed new hire and terminations; processed paperwork in the Plex and Paycor System.• Managed employee badges; created and deactivated badges. • Processed and tracked employee garnishments and IWO’s.• Managed company-wide open enrolment periods for two health insurance options. • Posted & paid DT Employee Expense Reports• Created job ads for social media accounts. • Ran errands for upper management as needed.• Signed guests in and out of the building.• Managed main phone line. Transferred calls to the appropriate party.• Implemented the utilisation of Trello to track projects and to better organize the HR department.• Kept up to date records in our accounting system (PLEX). Ensuring invoices are accurate and attaching proper documents. 5S Coordinator:• Researched and implemented a 5S process.• Managed 5S quarterly meeting and keep notes up to date. • Set continuous improvement goals with the 5S team.

• Edited floor plan maps for clarity.• Created “boot” maps to submit for permitting.• Created clear and accurate building maps and safety diagrams from field notes.• Obtained building safety information.• Printed and laminated safety diagrams prior to visiting buildings to hang safety diagrams.• Maintained files in Dropbox in an organized manner.• Designed/updated business cards for new employees as well as personalised stationary.• Answered the office phone and directed the customer to the proper staff member.•Implemented new mapping process that included switching from a raster based software to a vector based software. Along with implementing the use of an iPad on site to ensure more detailed and accurate information.

Updated records, notes and customer contacts in the CRM system.Created binders for department managers and printed large manuals.Ordered office, kitchen, restroom and cleaning supplies on a regular schedule. Supported various departments as needed, including but not limited to service, marketing, sales and HR. Collected, sorted and distributed incoming mail. Organized, stamped, packaged and shipped out going mailed and small parcels. Answered phones and emails. Reviewed vendor invoices and requests as needed. Prepared proposals for the sales team to provide to customers. Requested quotes from manufactures. Coordinated and tracked deliveries between manufacturer and end user.Created and managed excel spreadsheets. Utilized project management software to keep sales team projects organized. Managed Installation calendar. Coordinated installations directly with customers. Created project timelines, as well as setting goals/targets to help meet target deadlines. Adjusted schedules and targets as needed. Performed quality control throughout the process to maintain highest quality. Coordinated project with production team to ensure project can be completed on time.

•SAP Set up new customers in SAP system.Ensure customer data is correct in Salesforce and SAP.Update customer data in SAP.Processed system sales orders in SAP.Use SAP and Salesforce to process system sales orders that need technical prep prior to shipping.• Organize and set-up deliveries of systems.• Receive customers' requests by telephone or email and analyze requests, provide information requested or ascertain who best to provide the information, and routes the request to the proper person.• Analyze transactions, corrects records and adjusts errors.• Resolve customer questions related to orders, takes orders as needed.• Maintain communication with other departments for order completion.• Contact customers and sales professionals to ascertain data omitted on orders.• Work with technical support in a supporting role in processing spare part, repair, and return orders.• Handle procurement of goods; places orders with a production plant, secure production slots, and along with management works to adjust production slots to meet delivery objectives.• Ensure machine is properly labeled for pick up.Created shipping/invoicing report; report is updated daily.• Invoice systems upon customer receipt.

• Obtained documents, certifications and approvals from local, state and federal agencies.• Researched and updated all required materials for each verification.• Worked directly with employers and coworkers to achieve verification of employment.• Sent and received faxes on a daily biases.

• Answering phones and providing an excellent customer experience while answering questions and giving estimates over the phone.• Responding to incoming emails in a timely manner. As well as providing accurate estimates and information. • Providing customers with hands on help with their sign needs from questions about design to materials.•Final quality check before finished good leave the store.•Worked with outside sales team to accurately set goals and dead lines for customer projects. •Worked with design and production team to meet dead lines for customer projects. •Communicated with Sales team and customer on progress of project.

Designed, developed and maintained company website.Led development and production on majority of custom designs to meet customer needs.Listen to customers and created custom artwork and decals bases on their input and ideas.Process images of graphics on a computer and operated main plotter and equipment.Lead production of vinyl decals- cutting, weeding and transfer taping.

Provided accurate information to the customer on a wide variety of products from software to electronics.• Implemented specific policies and procedures and ensure all staff were to follow the guidelines.• Ensured the shelves were properly and professionally displayed as well as easy accessible to the customer.• Positioned as a Multi Channel Sales Associate (MCSA) handling online and telephone orders.