• Develop and implement policies and procedures for admission into the programs.• Support, train and coach the Admissions team. • Provide feedback to upper management on process improvement to optimize the admissions process for both staff and prospective students.• Execute the admissions process from answering questions from prospective students, conducting interviews, guiding them through the steps of the process, and recommending students for admission and readmission to the program.• Track and manage prospective student data and provide regular reports on applicant metrics. • Processes, review and execute accommodation requests for applicants and students with disabilities.• Advise and assist staff and faculty with implementing accommodations. • Work with the custom training department and provide admissions services as needed.• Chair the Adapt+ ERG (for individuals with disabilities) providing guidance and project management on initiatives while cultivating internal and external relationships to foster change and acceptance of the disability community. • Member of the head DEIB Committee providing insight and feedback on projects and helping to create a more equitable and inclusive organization.

• Provided program management for grants from the State of Illinois including partner development, outreach and community engagement, and employer contacts. • Guided local workforce and partner entities in creating and maintaining a collaborative resource structure to assist individuals in their career endeavors. • Developed and presented grant program information to local community service providers and employers to assist in gaining partnerships and work experience opportunities. • Analyzed the programs partnerships and flow of services and troubleshoot to help partners meet their targets within the grant.• Monitored and submitted regular reports on grant progress and outcomes. • Regulated all internal processes and procedures for the IT-Ready training program. • Managed security standards for student data and maintained quality control over internal operations. • Oversaw and process accommodation requests and formal complaints regarding student grievances. • Provided staff training and guidance on policies, procedures, and disability awareness. • Administered screenings, testing, and interviews for the application process of the program.• Conducted presentations on resume writing, job search skills, and workforce development initiatives.Previously in this role:-Provided program management for the Disability Employment Initiative grant from the State of Illinois including partner development, outreach and community engagement, and employer contacts. -Guided local workforce and partner entities in creating and maintaining a collaborative resource structure to assist individuals with disabilities in their career endeavors. -Developed and presented grant program information to local community service providers and employers to assist in gaining partnerships and work experience opportunities. -Analyzed the programs partnerships and flow of services and troubleshoot to help partners meet their targets within the grant.

• Assisted with the development, process, and procedures of the Job Seeker with Disabilities program. • Conducted New Employee Orientation presentations on Disability Awareness and demonstrated assistive devices as well as assisted in one-on-one training of new staff members. • Facilitated program informational sessions and career readiness workshops/seminars to outside service providers and community organizations. • Worked directly with Business Solutions staff to gather job leads for job seekers and assist with hiring events. • Met with job seekers and provided career readiness services: resume development/critiques, mock interviewing, job search assistance, and career guidance. • Used labor market trends and information to advise and guide job seekers on their career paths. • Provided placement services for specific job seekers by outreaching area employers and maintaining relationships with employers and organizations. • Attended various community meetings to maintain/develop network with outside organizations and develop new relationships to support current job seekers and drive more job seekers into our program.

• Conducted comprehensive/intensive client assessments to determine program eligibility and goals.• Created 5-year Personal Development Service Plans with clients focusing on educational and career objectives.• Met with clients monthly in their homes to help them maintain and work towards achieving their goals.• Facilitated Orientation, Goal Setting and Employment/Resume workshops for clients entering the FSS program.• Advised, supported, and encouraged clients from various backgrounds and stages in life to reach their educational and career goals.• Provided individual and group career and educational guidance to clients in the program.• Documented and kept accurate files on all grant funding, client expenses, and program outcomes.

• Assisted department manager with fiscal year program implementation and processes. • Spearheaded the project to create an online accessible format for all forms and materials.• Participated in program meetings related to policies and procedures for implementation of grant regulations which were used to advise and train co-workers on the program guidelines. • Co-wrote and developed a training manual for staff as well as trained and mentored incoming staff.• Assessed clients to determine career goals, college and educational interests, and eligibility for the Workforce Investment Act (WIA) grant.• Advised and guided clients pursuing college and degree courses through curriculum requirements, financial aid and school application processes, credit needs, and course planning per semester. • Conducted Myers Briggs Type Indicator (MBTI) inventories and utilized additional assessment tools to assist clients with educational and career research and planning. • Provided job search, resume, and interviewing guidance for every client. • Presented workshops on criminal backgrounds, career assessment, stress reduction, resume preparation and interviewing techniques.• Managed a caseload of 80+ clients in various stages of their training/career journey.

-Assessed risk and safety of children and provided crisis intervention techniques. -Developed family and child plans of services.-Accessed community resources to provide services for parents and children.-Prepared court reports and maintained detailed documentation about cases on the agency database.-Presented case information to supervisors, administrators, attorneys, and judges. -Communicated with doctors, therapists, community resource providers, and law enforcement agents to help address needs and move toward resolution of the case. -Followed policies and procedures to ensure child safety and maintained client confidentiality.