Responsible for the Wireless Infrastructure and SLA management for NielsenIQ North America, by providing the highest quality support to all users.·  ServiceNow ticketing Service - New activations, upgrades, requests for international travel, hotspot needs, line transfers from corporate to personal liability (and vice versa).·  Troubleshooting at all levels within the organization - From simple issues to more complex ones like MDM related problems for iPhones & Androids.. Supported NielsenIQ during its migration from Google to Microsoft Outlook with testing, technical documentation and user's guidance.·  Inventory - Maintain accurate inventory through ServiceNow. Running reports for data accuracy and give NielsenIQ a live picture of their wireless inventory worldwide.Billing and cost-savings responsibilities through bill reviews in order to tailor wireless features to NielsenIQ needs, and reduce costs:·  Reviewing all carriers invoices for accuracy·  Running usage reports for plan optimization and cost reduction.·  Support to NielsenIQ Sourcing team during contract renewal negotiations with current carriers. . Obtained new rate plans with our major carriers in order to reduce monthly cellular costs.Part of the building process of the new NielsenIQ Mobility Portal with Tangoe – My role was to review the ordering process requirements, forms, devices and plan inventory per carriers. Now managing the Mobility Portal - This includes up to date device offers (per vendor) respected SLA, accurate updates of NielsenIQ asset tracker, proper processing of all invoices, quarterly proposed savings review and approval.Proposed changes to processes, policies, and metrics to facilitate the improvement of department performance and NielsenIQ's support to its internal customers.

Customer Support prior and post vacation: quotes, paperwork follow up, payment processingReservation System & CRM update (brochure requests, quotes).

Checked and assembled up to 200 legal pleadings a day (depending on the complexity of the document). Filed documents to Florida Courts (including fee documents) through Florida E-Filing Portal.Chargée de vérifier et assembler des documents légaux avant de les soumettre électroniquement aux cours de justice de l’état de Floride.Ces documents allant de la simple notification du changement d’adresse d’un cabinet d’avocats, à la soumission de nouveaux cas de recouvrement de créances impliquant le paiement de frais juridiques.

Responsible for handling all cell phone requests and issues for Field Representatives and the corporate campus.Placing orders, resolving technical issues, reporting and handling billing discrepancies.Preparing routine fiscal and data reportsAssistante du responsable de gestion du parc de téléphones portables pour Nielsen Media Research : de la demande initiale (reçue via le système interne de Nielsen Media Research) jusqu’à la livraison par l’un de nos fournisseurs.Responsable de la vérification de la facturation (dépassement des forfaits alloués, surfacturation, non paiement, etc) ainsi que du formatage de divers rapports de données (via Excel) et de la mise à jour de la documentation nécessaire.

Provided sales support to a team of Field Account Managers and the Canadian division.Updated on work orders, inventory, and order changes.Resolved Quality Complaints through credits and supplements & Initiating credit/debit for price discrepancies. Internal support of the department maintaining Excel spreadsheets.Assistante d’une équipe d’environ 6 à 8 responsables commerciaux et de la branche Canadienne, avec pour responsabilité d’assurer la liaison interne entre les responsables commerciaux et la production. L’objectif étant de répondre à toutes questions relatives à la production, aux délais de livraisons ainsi qu’aux problèmes de qualité. Une position cruciale nécessitant souvent la modification des kits de chirurgie et autres produits hospitaliers afin d’assurer la satisfaction des clients.

Hired, trained new team member and paired them with a Sales Representative. Reached goals by: selecting new address files, creating and/or modifying the scripts used by the telemarketers.Used metrics to compile and provide the Sales Manager with the following information: performance of each Telemarketer, value of an appointment (cost versus value of the contract sold by the Sale Representative).Gestion de la cellule de Télémarketing (recrutement, formation et du choix des binômes télé-acteurs/commerciaux), incluant la gestion des fichiers et l’élaboration (ou modification) des supports de prospection. Une mission complétée par l’aspect analytique, à savoir : mesure des performances, rapports statistiques, etc.

In charge of sales and implementation of a new software for French Notaries. Sales and support were for single user and mainframe networks. Selected and organized trade shows and all marketing supports necessary.Created teaching material, provided technical support and customer training.Responsable de la commercialisation d’un logiciel destiné aux notaires français, de la conception des supports commerciaux et techniques à l’installation, la formation et le support clients.Un cycle complet comprenant la création de la base de données, la vente ainsi que la partie communication (choix et organisation des salons professionnels).

Communication: selected and organized trade shows, created company newsletter, directed website draft and update. Sales: surpassed our goals selling software, equipment and services and running targeted marketing campaigns.Team Management: hired and trained new team members. Responsable du département télémarketing, avec 2 pôles complémentaires au sein de cette fonction : Communication et vente.La partie communication consistant à rédiger la lettre mensuelle destinée aux clients et prescripteurs de nos produits et renforcer notre visibilité sur le marché très concurrentiel des progiciels de gestion (salons professionnels, site internet).La partie vente, avec gestion de la cellule télémarketing et la mise en place d’actions marketing ciblées et gérées entièrement par notre département.