Laurence Hambrook Email & Phone Number

Stockholm County, Sweden

Stockholm, Sweden

Product owner for Flightradar24 designing, building and maintaining website and apps with 2 million users per day. The iOS app has been #1 app on AppStore in 120+ countries and #1 travel app on AppStore in 150+ countries. Over 30 million app downloads to date.Own and prioritise multiple backlogs including mobile apps, websites and support systems. Handle requirements, write user stories and acceptance criteria to ensure products meet business needs. Experience with working with different business models and transforming the core business model from a single one time in app purchase to a Freemium subscription based model with recurring payments.Working with a subscription based business model using Google and Apple best practices to maximise sales and minimise user churn. Work with Apple and Google design guidelines to ensure that Apps that are developed meet these requirements where possible. Also worked with launching Apple Watch and Google wear Apps.I use various analytics tools on a daily basis including Google Analytics, Firebase and crashlytics. I have also led development of A/B testing to optimise conversion rates of free app and website users into paying subscribers.Managed the redesign on Jetphotos.com from a hobby project website to a professional aviation photography website. Coordinated advertising and SEO efforts for the redesign.

Stockholm, Sweden

Working as a product owner with 3 software development teams developing the poker product. This includes the poker platform as well as mobile apps and desktop clients. I host grooming and sprint planning meetings with software developers in accordance with agile methodologies. I own the development backlog and ensure that it is prioritized correctly with input from other stakeholders in the company. I provide business input to developers on a daily basis so they understand the business needs of the company in relation to their development work. I also ensure that any business requirements are clear to developers so that what is developed actually meets business needs.

Stockholm, Sweden

Overall responsible for a team of 8 ensuring that the team follow the incident process as provided by the incident manager.Accountable for recruitment, performance reviews, training, staffing levels and rostering the team to work covering 24 hours a day, 7 days a week. I also had to ensure that incidents are resolved within agreed service level agreements.Involved in project work for company ventures, negotiating SLA’s with external business partners and reporting and analyzing statistics based on the team’s performance.

Stockholm, Sweden

Responsible for coordination of incidents based on ITIL. Day to day tasks included chasing incidents with resolving parties as well as communicating incidents to customers and other stakeholders.Produced reports based on incidents for a number of stakeholders within the company.

Stockholm, Sweden

Provided 2nd line support for bwin games AB

London, United Kingdom

Technical Support for EPOS and EPOS related systems. Gained knowledge of in-store systems (both hardware and software) as well EPOS operations from a retail and technical perspective.Working in a team responsible for escalating hardware and software issues to 2nd line support team.First contact point for EPOS technical issues with the aim of restoring services as quickly as possible.